Parts Counter Sales
Thompson Truck Group•Knoxville, TN
•Onsite
About The Position
Thompson Truck Group (TTG) is seeking a customer-focused Parts Counter Salesperson for their Knoxville, TN location. TTG is a premier commercial truck dealership providing sales, leasing, parts, service, and maintenance solutions. The company culture is built on Humility, Persistence, Respect, and Lasting Relationships, with a mission of One Team, One Drive, One Result: UPTIME. This role is crucial for delivering excellent customer service, accurately sourcing parts, and supporting dealership operations.
Requirements
- Previous parts sales, automotive, diesel truck, equipment, or related industry experience preferred
- Strong customer service and communication skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Basic computer and data entry skills
- Strong attention to detail and organizational skills
- Ability to work effectively as part of a team
- Commitment to delivering exceptional customer service
Responsibilities
- Assist customers in selecting the correct parts in a friendly, professional, and efficient manner.
- Utilize dealership systems and online resources to accurately identify and source parts.
- Inform customers of related parts, accessories, promotions, and special offers.
- Process customer payments, including cash, checks, and credit card transactions.
- Promptly answer incoming telephone calls and assist customers with parts inquiries.
- Follow up with customers to ensure parts orders are accurate and complete.
- Maintain a high level of service for both internal and external customers.
- Communicate out-of-stock parts and shop materials to inventory control personnel.
- Monitor and follow up on back-ordered parts.
- Proactively solicit and grow customer accounts through phone outreach.
- Participate in all assigned training and development programs.
- Address and resolve customer concerns regarding products and services.
- Maintain a clean, organized, and professional work area.
- Maintain a professional appearance and represent TTG positively at all times.
Benefits
- Competitive pay
- Comprehensive benefits package
- 401(k) with company match
- Paid time off and paid holidays
- Career advancement opportunities within a growing organization
- Ongoing training and professional development
- Stable, family-oriented culture
- Team environment built on respect, accountability, and teamwork
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
