Parts Counter Sales

Nuss Truck & Equipment•Rochester, MN

13h•Onsite

About The Position

The Parts Counter Salesperson is responsible for providing exceptional service to customers and internal staff by selling, sourcing, and distributing parts in a timely and professional manner. This role requires accurate order processing, strong product knowledge, and the ability to support both walk-in and telephone inquiries. The position directly impacts customer satisfaction and the efficient operation of the service and sales departments.

Requirements

High school diploma or equivalent required.
One (1) year of sales or customer service experience required.
Ability to read, interpret, and follow written and verbal instructions.
Strong verbal and written communication skills.
Basic math proficiency and ability to operate calculators and computer systems.
Ability to learn and use inventory management software.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational and multitasking skills with attention to detail.

Nice To Haves

One (1) year of experience in a truck or automotive parts department preferred.

Responsibilities

Assist retail, wholesale, and internal customers with selecting and purchasing required parts, making recommendations on related or companion items, and informing customers of specials or promotions.
Accurately pull parts from inventory and process orders, ensuring timely fulfillment.
Source and order non-stock parts as required, providing customers with realistic timeframes for availability.
Answer phone calls promptly and professionally, providing accurate price quotes, availability, and product information.
Support service technicians and outside sales staff by sourcing and supplying needed parts for ongoing work orders.
Notify customers and service personnel when special-order or back-ordered parts are received.
Ensure all charge sales are properly documented with customer signatures and authorization.
Maintain current knowledge of product lines, manufacturer updates, and new part introductions.
Document customer interactions, orders, and follow-ups in the system according to Company standards.
Assist in maintaining a clean, professional, and organized parts counter and storage area.
Participate in ongoing training programs to maintain and enhance product and system knowledge.
Provide backup support to colleagues within the Parts Department as needed.