Parts Counter Sales & Shipping/Receiving

BIRKEYS FARM STORE•Polo, IL

14d•$18 - $27

About The Position

Represents the company to customers by selling parts and other merchandise, recording and tracking merchandise, and maintaining inventory controls. The role supports customer service, sales, inventory accuracy, parts shipping and receiving, and the upkeep of the parts room, retail sales floor, and displays. The position is located in Polo, Illinois, and is full-time with a day shift. The stated wage range is $18.00–$26.50 per hour. The employee works with customers to resolve concerns, supports preventive maintenance promotions, processes orders and invoices, participates in inventory counts, and follows established procedures for returns, lost sales, defective merchandise, and inventory discrepancies. The position also involves delivering parts to customers and vendors, maintaining a safe work environment, and completing required documentation. Employees are expected to work collaboratively, maintain a professional appearance and demeanor, and provide a high level of customer service. The role requires the ability to move around the dealership and grounds, lift and move items, bend, stoop, reach, stand or walk for extended periods, climb stairs and a small step ladder, and operate equipment as necessary. The work environment includes frequent exposure to dust, odors, oil, fumes, and noise; possible proximity to moving mechanical parts and outdoor weather conditions; and extensive keyboard work. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or equivalent.
At least six months of related experience.
Steady work record.
Ability to set work priorities and work independently in the absence of supervision.
Ability to understand and carry out oral and written directions.
Ability to maintain team members’ motivation and focus on customer satisfaction.
Ability to perform the essential position functions satisfactorily.
Ability to get around the dealership and grounds for work tasks.
Normally lift or move 10 pounds; frequently lift or move up to 45 pounds; and occasionally lift or move up to 100 pounds.
Ability to bend, stoop, and reach above and below shoulder height with arms and hands.
Ability to walk or stand for extended periods.
Ability to operate equipment or other power equipment as necessary.
Ability to climb a small step ladder and stairs.
Ability to push or pull up to 70 pounds of force.
Must meet health assessment requirements.

Responsibilities

Represent the company to customers by selling parts and other merchandise and providing customer support.
Promote a positive company image, promptly address customer issues, and work to ensure customers are satisfied with products, services, and staff support.
Enter and maintain inventory records, including current pricing and special orders.
Promote preventive maintenance service specials and educate customers about their benefits.
Participate in inventory counts and help maintain appropriate inventory quantities.
Track orders and investigate inventory or order problems.
Process part returns according to established procedures.
Help verify the cost, price, and totals on parts invoices and repair orders.
Track lost sales using established procedures.
Maintain current product knowledge through bulletins, catalogs, and training as directed by the Parts Manager.
Keep customer invoicing current and complete required documentation promptly and thoroughly.
Label and handle defective merchandise properly.
Document discrepancies between inventory records and shelf quantities and notify the Parts Manager.
Maintain the workstation, parts room, retail sales floor, and displays to company standards.
Work collaboratively, offering and seeking assistance as needed.
Deliver parts to customers and vendors as directed.
Maintain a safe working environment and follow the company safety program.
Resolve customer concerns efficiently and effectively, maintain a professional demeanor, and acknowledge customers’ appreciation.
Perform other duties as assigned.