Parts Counter Sales Representative

Forklifts Group•Stockton, CA

22d•Onsite

About The Position

The Parts Counter Sales Representative sells parts to internal and external customers, over the counter, over the phone, or online. He/She is involved in the direct sales process and is actively involved in maintaining positive customer communication. The Parts Counter Sales Associate increases our core business performance by supporting operational success and developing relationships with customers.

Requirements

High School Diploma or equivalent.
Proficiency in Microsoft Office suite.

Nice To Haves

Associate degree preferred.
Two or more years of experience in a material handling or automotive industry preferred.

Responsibilities

Provides support to field and shop technicians by answering inbound calls, looking up parts, providing advice on related parts needed, placing emergency orders, communicating backorders to customers and technicians.
Acts as a liaison between technicians, customers, and suppliers communicating pricing, delivery times, backorders, etc.
Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery.
Places routine stock and emergency orders with external suppliers.
Maintains an orderly parts warehouse and bin locations to support the company’s 5S culture.
Processes outbound orders from picking to packing for customers and technicians.
Performs routine inventories of customer consignments to accurately charge shortages.
Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed.
Resolves customer complaints and issues with a high degree of customer service.
Processes remanufactured cores to obtain credit from suppliers.
Assists the Sales Department with parts requests.
Receives and fills both online and telephone orders for parts.
Performs other duties of a similar nature as required