Parts-Counter Sales Representative

Ascendance Truck Centers•Wisconsin Rapids, WI

About The Position

Ascendance Truck Centers is seeking a Parts Counter Person to sell parts to customers over the counter, through the shop, and by phone. The role serves retail and shop customers and provides friendly, professional, and efficient assistance with parts selection, quotes, orders, payments, and returns. It also supports inventory replenishment, special orders, deliveries, and coordination with service advisors, body shops, vendors, and outside sales representatives. The position requires two to four years of related experience and/or training, or an equivalent combination of education and experience. ASE certifications and a Medium/Heavy Truck Parts Specialist Certification are preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to solve practical problems and work with concrete variables in situations with limited standardization.
Ability to interpret written, oral, diagrammatic, or schedule-form instructions.

Nice To Haves

Automotive Service Excellence (ASE) Certifications.
Medium/Heavy Truck Parts Specialist Certification.

Responsibilities

Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
Inform customers of companion-part requirements and specials, and expose them to the full product line.
Answer phone calls and provide price quotes and other information.
Determine incoming freight charges and bill them to the appropriate repair order or sales order.
Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate.
Provide a high level of service to internal and external customers.
Pull and fill orders from stock.
Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
Notify service advisors and customers when special-ordered parts arrive, and notify body shops when all parts have arrived.
Prepare parts orders for body shop delivery, tagging parts with customer names and job numbers.
Follow up on back-ordered parts.
Review will-call and back-order files weekly and return items to vendors or stock items not picked up or required.
Replenish assigned inventory daily.
Assist outside sales representatives with their orders.
Bill all internal parts requests on service repair orders.
Receive retail customer payments or obtain credit authorization, ensure charge sales are signed, and provide customers with invoice copies.
Issue credits for returned parts after verifying the purchase and pricing against the original invoice or its number.
Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
Set up orders for daily shipment, delivery, or pickup.
Solicit assigned accounts by phone.
Keep front and rear counter areas clean and uncluttered, and clean computer terminals and printers daily.
Participate in available training programs and stay current on new products and product updates.
Participate with the parts manager in maintaining a lost-sales tracking program.
Maintain a professional appearance.