Counter Parts Sales Representative
About The Position
The Counter Parts Sales Representative provides service to customers by phone or in person through sales of heavy-duty parts, identifying customer needs and parts availability while helping FleetPride make a profit. The role involves assisting customers in finding appropriate parts, locating and obtaining merchandise, handling sales and returns according to company procedures, and maintaining a clean and orderly counter and display area. The position works in inside and outside conditions, with varied temperature changes, minimal chemical hazards, vibration, dust, and vehicle noise. Physical demands may include lifting and carrying up to 50 pounds, squatting, bending, climbing ladders or stairs, reaching above or below the shoulders, walking, twisting, sitting, and standing. Site-specific demands may differ.
Requirements
- High school diploma, GED, or High School Equivalence Certificate.
- Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
- At least 2 years of sales experience; heavy-duty automotive parts sales experience preferred.
- Active listening skills.
- Effective communication skills.
- Time-management skills.
- Persuasion skills.
- Service orientation.
Nice To Haves
- Experience selling heavy-duty automotive parts.
Responsibilities
- Help determine and obtain heavy-duty parts requested by customers by phone or in person, and suggest related parts for full service.
- Locate and obtain ordered parts for customers from a central warehouse or branch.
- Determine customer sales prices in accordance with company procedure.
- Handle warranty or defective parts in accordance with company procedure.
- Write up approved charge sales in accordance with company procedure.
- Special-order parts on an emergency basis when necessary and appropriate.
- Process approved credits for returned merchandise.
- Maintain confidentiality of pricing lists and structures as required by company procedure.
- Answer customer questions about products, prices, availability, and product features.
- Provide customers with current product catalogs.
- Use non-selling, non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
- Keep the counter parts area clean and orderly and ensure display areas encourage sales.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
