Counter Parts Sales Representative

FleetPride•Mitchell, SD

19h

About The Position

The Counter Parts Sales Representative provides service to customers by phone or in person through sales of heavy-duty parts, based on customer needs and parts availability, while helping FleetPride make a profit. The role helps customers identify and obtain parts, answers product questions, supports returns and warranty matters, and maintains an orderly, sales-supportive counter area.

Requirements

High school diploma, GED, or High School Equivalence Certificate.
Intermediate knowledge of Windows XP, Excel, Word, and Outlook.
Skills in active listening, effective communication, time management, persuasion, and service orientation.
At least 2 years of sales experience.

Nice To Haves

Experience selling heavy-duty automotive parts.

Responsibilities

Help determine and obtain heavy-duty parts requested by customers by phone or in person.
Suggest related parts to provide a full service.
Locate and obtain ordered parts from the central warehouse or branch.
Determine customer sales prices in accordance with company procedures.
Handle warranty or defective parts in accordance with company procedures.
Write up approved charge sales in accordance with company procedures.
Special-order parts on an emergency basis when necessary and appropriate.
Process approved customer credits for returned merchandise.
Maintain confidentiality of pricing lists and structures as required by company procedures.
Answer customers’ questions about products, prices, availability, and product features.
Provide customers with current product catalogs.
Use non-selling, non-servicing time to study catalogs and review price sheets, bulletins, changes, additions, and deletions.
Keep the counter parts area clean and orderly.
Ensure display areas encourage sales.