Parts Counter Sales 1
HOLT Group•Georgetown, TX
•Onsite
About The Position
This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. The incumbent in this position is expected to model the company's mission and core business values, collaborate with key internal/external resources, and participate in ongoing self-development.
Requirements
- High School diploma or GED required
- Minimum 2 years of customer service experience required
- Must be able to obtain forklift certification
- Demonstrate well-organized skills
- Demonstrate good phone and people skills
- Must be proficient with computers
- Must be capable of working in a fast-paced environment
- Demonstrate excellent attention to detail
- Must have excellent attendance and work performance
- Must be self-motivated with a high commitment to completing tasks in a timely manner
- Must have a valid drivers' license
Nice To Haves
- Parts store experience preferred
- Experience with a computerized parts management system highly desired
Responsibilities
- Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
- Sales of CAT parts to customers over the phone, via fax, e-mail or in person; Serves as a point of contact for parts customers
- Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction
- Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators
- Ensures that product information systems are kept current and new product information is updated
- Assists customers by responding to after hour call outs needs by being available for after hour calls on a rotating basis
- Promotes PCC orders, usage, HOLT Hose Vans, and current dealer promotions
- Requires regular and punctual employee attendance
- Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Performs other duties assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
