Parts Counter Person

Advance Auto Parts • Kitchener, ON

2d • CA$18 - CA$22 • Onsite

About The Position

The Parts Counter Person position requires knowledge of automotive parts and the ability to source them from various channels, including special orders, FDO, and second sources. The role involves training in store inventory management and maintenance processes.

Requirements

• Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, exhaust, etc.
• Ability to speak and write English (Spanish is a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, weekends, and holidays as needed.

Nice To Haves

• Advanced selling skills (GAS3) for DIY (Training Provided)
• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing

Responsibilities

• Provide best-in-class customer service and DIY issue resolution.
• Provide GAS3 selling experience for all DIY customers, including walk-in, online orders, and phone (training provided).
• Achieve personal and store sales goals and service objectives.
• Ensure high standards of customer service and store appearance.
• Perform key holder responsibilities, including task assignment and completion, safety, and open/close duties.
• Assist in store inventory processes, including POGs, truck put away, shoot outs, cycle counts, and back stock.
• Maintain store cleanliness, including floors, bathrooms, and facing.
• Weekend availability required (Sat 9am-3pm & Sun 10-3pm, with some afternoons to 6pm weekdays).

Benefits

• Comprehensive health and wellness benefits program
• Opportunity to work for one of the largest after-market auto parts providers in North America
• Visibility to career growth opportunities across the entire Advance Auto Parts organization
• Monthly or annual performance bonuses (eligibility varies by role)
• Access to a robust online training system for personal or leadership development
• Rewarding organizational culture through our team member recognition program
• Group health, dental, disability and life insurance coverage
• Employee discounts
• Financial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED