Experienced Parts Counter Associate - BMW

McKenna Motor Company Inc•Norwalk, CA

3d•$43,680 - $88,745•Onsite

About The Position

Norwalk BMW has an immediate opening for an experienced Parts Counter Associate. We are looking for a hard-working, self-motivated individual with a great attitude to join our team. The Parts Counter Associate sells parts to customers, over the counter, through the shop, on the phone, or online.

Requirements

Organized, positive person
High School degree or equivalent
Ability to read and understand technical information
Strong communication skills to explain part information to customers and associates
Experience with parts inventorying procedures
Ability to lift or move heavier items
Able to work rotating Saturdays
Dealership or Aftermarket Parts and/or Service Experience: 2 years
Direct contact customer service: 2 years
Parts Inventory : 2 years
Driver's License with no/minimal infractions

Nice To Haves

BMW Brand Experience
eBay and other eCommerce sales experience
Bilingual

Responsibilities

Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
Pull purchased parts from stock.
If the part is not in stock, determine availability and submit fiscally sound overnight ordering if requested by the customer or tech.
Answer phone calls, providing price quotes and other information.
Set up orders for daily shipment, delivery, or pickup.
Assist Service Technicians in selecting parts needed for repairs in process.
Notify service desk and the customer that ordered parts have been received.
Ensure that before parts can be charged out, the technician presents a repair order.
Display seasonal parts and accessories in an attractive manner.
Keep all bins, aisles and storage areas clean, near and clearly labeled.
Be friendly, professional and efficient when working with customers and coworkers.
Provide the same high level of service to the other dealership departments, as is given to outside customers.
Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified.
Keep front and rear counters clean and uncluttered.
Advise Parts Manager when areas of the department are not in satisfactory condition.
Keep current on new products and product updates.
Participate in available training programs.