Parts Coordinator

Hunter Auto Group•Hendersonville, NC

5d•Onsite

About The Position

At Hunter Automotive Group, we’ve been serving our community since 1940 with a commitment to quality, transparency, and customer care. At First Choice Auto, our Buy Here Pay Here dealership, we help customers find reliable transportation and the service they need — all in one place. We’re looking for a Service Advisor / Parts Dispatcher who can keep our service department running smoothly while ensuring our customers feel supported every step of the way.

Requirements

Previous service advising, dispatching, or automotive customer service experience preferred.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Good communication skills — both with customers and with the shop team.
Basic automotive knowledge and parts ordering experience a plus.
Proficiency with dealership management or shop software is helpful.

Responsibilities

Greet and assist customers in person and over the phone, listening to their needs and explaining service recommendations.
Open and manage repair orders, update customers on progress, and ensure timely completion of work.
Order, receive, and manage parts inventory for scheduled repairs and maintenance.
Coordinate between technicians and parts suppliers to ensure parts are available when needed.
Schedule service appointments efficiently to maximize shop productivity.
Verify parts orders for accuracy and track shipments.
Maintain accurate service and parts records in our dealership management system.
Provide outstanding customer service and build long-term relationships.