Parts Coordinator

1 Resource Group Staffing•Hope Mills, NC

5d•Onsite

About The Position

DirectHire 1 Resource Group is currently seeking a dedicated and detail-oriented individual to fill the position of Parts Coordinator with experience in heavy equipment parts. This is a direct hire position with great benefits offered. As a Parts Coordinator, you will be responsible for providing excellent customer service and support for our parts department.

Requirements

Prior customer service experience, preferably in a parts or technical support role
Strong communication and interpersonal skills
Attention to detail and ability to work in a fast-paced environment
Proficiency in Microsoft Office and experience with CRM software
Ability to multitask and prioritize effectively
High School diploma or equivalent required

Nice To Haves

Knowledge of parts and inventory management is preferred
additional technical certifications or education is a plus

Responsibilities

Maintains adequate parts inventory for machines in area of responsibility.
Reorders as necessary.
Maintains a research cross-reference file in order to correctly identify parts.
Obtains prices on special parts and assemblies from the Research Analyst at headquarters office.
Furnishes customers with recommended parts inventory.
Trains customers in the use of parts catalogs and PSO cards.
Keeps record of all parts assigned to field service mechanics and ensures all unused parts for a specific job are returned to inventory.
Expedites daily parts shipments.
Expedites delivery on emergency or back order items to accommodate customer.
Maintains listed telephone contact number in local telephone directory to enable customer contact after normal working hours.
Handles warranty claims and follows through to completion.
Assists supervisor in proper storage and disposal of EPA controlled waste.
Supervises service center in absence of Service Center Manager