Parts Back Counterperson- Ayden, NC

Velocity Vehicle Group • Ayden, NC

5d

About The Position

The Parts Department Back Counter Person performs customer service duties related to delivering parts and accessories to the company’s service technicians and service department. The role supports the efficient, safe, and profitable operation of the dealership parts department by handling counter parts sales, supplying technicians with needed parts, and providing excellent customer service.

The position also involves processing parts transactions and returns, communicating with customers, technicians, vendors, and the Service Department, and helping maintain a clean and orderly work area. Compensation is $20–$25 per hour depending on skills and qualifications, plus commission.

Requirements

• High school diploma or equivalent.
• Three or more years of OEM dealer experience with heavy-duty trucks and parts.
• Demonstrated knowledge of truck engines, transmissions, and rear axles.
• Knowledge of aftermarket vendors.
• Excellent customer service and communication skills.
• Knowledge of supplies, equipment, and mechanical parts.
• Required language proficiency to communicate effectively with customers.
• Ability to interpret customer needs.
• Ability to lift up to 50 pounds at times.
• Must pass a post-offer drug test and physical.

Responsibilities

• Assist the Service Department and technicians with parts and availability needed to perform repairs.
• Issue parts to repair orders and pull parts for technicians.
• Maintain customer goodwill through positive interactions and fulfill customer requests.
• Provide customers with prices, availability, and quotations.
• Place orders for customers according to their specifications.
• Follow dealership procedures for processing cash, credit, and check payments.
• Update emails to the Service Department as needed.
• Accept warranty parts from technicians.
• Call vendors to procure parts as needed.
• Process cores for return and process new returned parts as required.
• Assist in keeping the parts department clean and orderly and perform routine housekeeping.
• Record sales and customer transactions.
• Use dealership equipment and resources safely and proficiently.
• Call customers regarding parts issues.
• Assist in resolving customer complaints and concerns and ensure problems are corrected to the satisfaction of the customer and dealership.
• Contribute to the team by accomplishing assigned tasks.

Benefits

• 401(k) with matching
• Medical, dental, and vision coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer-paid life insurance
• Paid vacation days
• Sick leave
• Employee discounts
• Company events
• Training programs
• Training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED