Parts Back Counterperson- Ayden, NC

Velocity Vehicle Group • Ayden, NC

6d • $20 - $25

About The Position

The Parts Department Back Counter Person performs customer service duties related to delivering parts and accessories to the company’s service technicians and service department. The role contributes to the efficient, safe, and profitable operation of the dealership parts department. Responsibilities include counter parts sales, supplying technicians with the parts they need, and providing excellent customer service.

Requirements

• High school diploma or equivalent.
• Three or more years of OEM dealer experience with heavy-duty trucks and parts.
• Demonstrated knowledge of truck engines, transmissions, and rear axles.
• Knowledge of aftermarket vendors.
• Excellent customer service and communication skills.
• Knowledge of supplies, equipment, and mechanical parts.
• Language proficiency required to communicate effectively with customers.
• Ability to interpret customer needs.
• Ability to lift up to 50 pounds at times.
• Must pass a post-offer drug test and physical.

Responsibilities

• Assist the Service Department and technicians with parts and availability needed to perform repairs.
• Issue parts to repair orders.
• Maintain customer goodwill by interacting positively with customers.
• Fulfill customer requests.
• Provide prices, availability, and quotations to customers.
• Place orders for customers according to their specifications.
• Follow dealership cash, credit, and check processing procedures.
• Pull parts for technicians.
• Update emails to the Service Department as needed.
• Accept warranty parts from technicians.
• Call vendors to procure parts as needed.
• Process cores for returns.
• Process new returned parts as required.
• Assist in keeping the parts department clean and orderly.
• Record all sales and customer transactions.
• Perform routine housekeeping to maintain a clean work area.
• Use dealership equipment and resources safely and proficiently.
• Contribute to team efforts by accomplishing tasks.
• Call customers about parts issues.
• Assist in resolving customer complaints and concerns and ensure problems are corrected to the satisfaction of the customer and dealership.

Benefits

• 401(k) with matching
• Medical, dental, and vision coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer-paid life insurance
• Paid vacation days
• Sick leave
• Employee discounts
• Company events
• Training programs
• Training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED