Parts Associate

Cummins•Scarborough, ME

1h•Onsite

About The Position

Cummins is hiring an onsite Service Parts Associate in Scarborough, Maine. Under limited supervision, the associate receives, handles, stores, processes system transactions for, and dispatches parts at a local branch, checking for damage and discrepancies between goods and invoices. The role provides customer parts counter service, including answering parts calls, assisting walk-in customers, completing paperwork, and processing cash, check, and credit-card transactions. The associate communicates with internal and external customers by phone and in person, builds positive relationships, and identifies appropriate opportunities to upsell supporting products and services. The role also supports other parts personnel in sourcing complex requests through systems, catalogs, and other resources. Additional duties may include managing stock levels, operating a forklift, shipping and receiving, warehouse activities, inventory management, core processing, and other parts-related assignments. This onsite position primarily supports the In-Shop and Field Service Department. The location is a union location, and membership is required.

Requirements

Significant work experience or intermediate-level knowledge obtained through education, training, or on-the-job experience; the posting also describes this as some work experience or intermediate-level knowledge.
Proficiency in Microsoft applications, report generation, and the ability to learn new systems; advanced-level computer skills are also specified.
Excellent customer service skills and the ability to communicate positively and professionally.
Ability to lift 50 pounds occasionally.
Ability to wear required personal protective equipment.
High school diploma, certificate of completion of secondary education, or equivalent experience that meets applicable regulations.
Membership in the union is required at this location.
May require licensing for compliance with export controls or sanctions regulations.

Nice To Haves

Prior parts experience.
Forklift experience.

Responsibilities

Receive, handle, store, process system transactions for, and dispatch parts according to established procedures and guidelines.
Check incoming goods for damage and discrepancies against invoices.
Answer parts calls and assist walk-in customers at the parts counter.
Complete paperwork and process cash, check, and credit-card transactions.
Communicate professionally with internal and external customers, develop positive relationships, and identify appropriate upselling opportunities.
Help source and locate complex parts requests using systems, catalogs, and other resources to procure parts efficiently in terms of cost and time.
Manage stock levels and perform shipping, receiving, warehouse, inventory management, and core processing activities as assigned.
Operate a forklift as needed and perform other parts-related projects and duties assigned by management.
Maintain a neat and clean appearance in the customer parts area and parts warehouse.
Support the In-Shop and Field Service Department.