Parts Associate

Cummins • Oak Creek, WI

4d • Onsite

About The Position

The Parts Associate works onsite at the Oak Creek, Wisconsin facility, primarily supporting the In-Shop and Field Service Department. Under limited supervision, the role receives, handles, stores, processes system transactions for, and dispatches parts while checking for damage and discrepancies between goods and invoices. The associate serves customers at the parts counter, handles calls and walk-in requests, completes paperwork and transactions, and works face to face with customers to resolve parts requests. The position also supports parts sourcing, inventory and warehouse work, shipping and receiving, core credits and returns, and related projects. This is a full-time position with a Monday-through-Friday schedule from 8 a.m. to 5 p.m. and rotating on-call duties.

Requirements

• Significant work experience or intermediate-level knowledge obtained through education, training, or on-the-job experience; the experience section also describes some work experience or intermediate-level knowledge.
• High school diploma, certificate of completion of secondary education, or equivalent experience meeting applicable regulations.
• Proficiency in Microsoft applications, generating reports, and advanced computer skills; ability to learn new systems.
• Excellent customer service skills and ability to communicate positively and professionally.
• Ability to lift 50 pounds occasionally.
• Ability to wear required personal protective equipment.
• Ability to operate a forklift and pallet jack.
• Availability for the stated Monday-through-Friday 8 a.m.–5 p.m. schedule and rotating on-call duties.
• Position may require licensing for compliance with export controls or sanctions regulations.

Nice To Haves

• Prior parts experience.
• Forklift experience.

Responsibilities

• Receive, handle, store, transact, and dispatch parts according to established procedures, checking goods against invoices for damage and discrepancies.
• Receive parts calls and greet and assist walk-in customers at the parts counter.
• Complete required paperwork and process cash, check, and credit card transactions.
• Build positive relationships with internal and external customers by phone and in person, and identify appropriate opportunities to upsell products and services.
• Help other parts personnel source and locate complex parts requests using systems, catalogs, and other resources to procure parts efficiently.
• Manage stock levels and inventory, check in and receive inventory, and perform warehouse activities, shipping and receiving, and core processing.
• Operate a forklift and pallet jack as required.
• Perform core credits and returns and other parts-related projects or duties assigned by management.
• Maintain a neat and clean appearance in the customer parts area and parts warehouse.
• Work face to face with customers to resolve parts requests.

Benefits

• 401(k) Retirement Savings Plan
• Cash Balance Pension Plan
• Medical, dental, and life insurance
• Health Savings Account
• Domestic Partners Coverage
• A full complement of personal and professional benefits; additional benefits vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED