Parts Associate - AutoNation Mazda Carlsbad

AutoNation • Carlsbad, CA

18h

About The Position

The Parts Associate at AutoNation Mazda Carlsbad helps retail customers and technicians purchase and obtain automotive parts and accessories. The position focuses on providing friendly, timely service and creating an exceptional buying experience that builds customer loyalty. Success is measured by meeting parts sales targets and customer satisfaction targets.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• One year of experience in an automotive parts department.
• One year of sales experience.
• Demonstrated communication and interpersonal skills.
• Organization and follow-up skills.

Responsibilities

• Promptly assist technicians and retail customers in a friendly and courteous manner.
• Obtain the correct parts and accessories for technicians and retail customers in a timely manner.
• Price parts and accessories accurately using the proper pricing source and enter the information into the appropriate documents and computer system.
• Answer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
• Stock incoming inventory in the correct location.
• Keep the parts department clean and orderly.
• Provide customers with needed information and offer additional sales opportunities.
• Create and maintain merchandising displays to promote product sales.
• Provide an exceptional customer experience to drive loyalty.
• Achieve parts sales targets and customer satisfaction targets.

Benefits

• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from providers and retailers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED