Parts and Support Technical Specialist

ECHOorporated•Lake Zurich, IL

29d•Hybrid

About The Position

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand. ECHO is adding a brand new position to our IPE division! This role supports both internal and external customers by assisting with the identification of spare parts, accessories, and maintenance components for diesel-powered welders, generators, light towers, and other industrial power equipment. Additionally, this role will provide customer-facing basic level technical support and troubleshooting via phone and email. The Parts and Product Support Technical Specialist serves as a key liaison between service technicians, dealers, engineering, and supply chain teams, helping ensure accurate parts identification, efficient parts ordering, and minimal equipment downtime. A strong curiosity, proactive mindset, and desire to learn are critical for success in this role. The salary range for this position is $70,000-$78,000 based on experience and qualifications. This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

Requirements

Minimum 3 years’ experience dealing with diesel powered equipment in a rental house or repair environment (generators, welders, light towers, construction equipment, etc.)
Diesel engine maintenance and repair.
Engine-driven generator maintenance and repair.
Diesel-powered welder maintenance and repair.
Mobile generators maintenance and repair.
Light tower maintenance and repair.
Construction and rental equipment maintenance and repair.
Working knowledge of single-phase and three-phase generator principles.
Ability to read and interpret electrical schematics and mechanical assembly drawings.
High School Diploma or equivalent; Associate degree in technical field (automotive repair, diesel technology, etc.) or equivalent work-related experience.

Nice To Haves

Formal technical training and/or experience in the power generation or industrial equipment industry.
Experience supporting or servicing diesel-powered construction or rental equipment.
Background in parts support, equipment maintenance, or technical service environments.

Responsibilities

Assist internal teams, dealers, and service technicians with identifying spare parts, accessories, and maintenance components for diesel-driven industrial equipment.
Provide technical support related to diesel-powered welders, generators, light towers, and other diesel-powered equipment.
Support workshop and field service personnel by addressing spare parts inquiries and basic technical questions.
Utilize parts catalogs, engineering diagrams, and technical documentation to ensure accurate parts identification.
Knowledge of basic mechanical and electrical troubleshooting techniques to help determine appropriate inquiry routing for issue resolution.
Serve as a technical resource for authorized dealers, rental yards, and service centers.
Work closely with workshop technicians and field service personnel to resolve parts-related inquiries.
Provide support for equipment operating in rental yard environments where equipment uptime is critical.
Assist with identifying correct replacement components during maintenance or repair operations.
Process parts orders related to technical inquiries, ensuring accuracy in part selection, quantities, and application.
Coordinate with Customer Service to enter and manage orders when appropriate, ensuring alignment with established workflows.
Monitor order status and provide updates to internal teams and end users as needed to support timely resolution.
Assist in resolving order discrepancies, including incorrect parts, back orders, or fulfillment issues.
Ensure technical accuracy is maintained throughout the order process to minimize returns, rework, and delays.
Read and interpret spare parts catalogs, operator and maintenance manuals, mechanical drawings, electrical schematics, and engineering specifications.
Assist with maintaining and improving parts documentation and illustrated parts breakdowns.
Support engineering and spare parts teams in verifying Bills of Materials (BOM) and parts application accuracy.