Parts and Service Warranty Area Manager- Southeast Business Center

Stellantis • Winter Park, FL

17h

About The Position

Mopar is seeking an experienced and strategic Warranty Manager to lead the regional warranty operations within the Business Center. This role is responsible for managing a team of Technical Advisors, overseeing dealership warranty claim approvals, and driving initiatives to reduce warranty-related expenses and buybacks. The Warranty Manager will play a critical role in improving warranty processes, ensuring compliance, and enhancing the overall customer and dealer experience.

Requirements

• Bachelor’s degree in Business, Automotive or related field
• Minimum 10 years of experience in automotive warranty operations, dealership service management, or technical support
• Proven leadership experience managing technical or warranty teams
• In-depth knowledge of Mopar warranty policies, systems, and vehicle diagnostics
• Excellent communication and interpersonal skills
• Ability to travel regularly to support field operations and dealership visits

Nice To Haves

• Experience with warranty cost control and root cause analysis
• Familiarity with buyback processes and customer satisfaction strategies
• Proficiency in warranty systems, reporting tools, and technical documentation

Responsibilities

• Lead, coach, and develop a team of Technical Advisors, ensuring high performance, technical accuracy, and consistent support to the dealer network.
• Oversee and authorize dealership warranty claim payments, ensuring compliance with Mopar policies.
• Identify and implement strategies to reduce warranty waste and expense through improved processes, training, and dealer engagement.
• Collaborate with dealers and field teams to proactively address vehicle concerns, improve diagnostic accuracy, and reduce buyback occurrences.
• Partner with Area Managers, Customer Relations, and Technical Advisors to resolve complex warranty issues and support dealer performance.
• Ensure dealership personnel and field staff are trained on warranty policies, procedures, and best practices to maintain compliance and efficiency.
• Work closely with engineering, customer care, and product quality teams to escalate and resolve systemic issues impacting warranty performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager