Parts and Service Specialist

snow blower repair•Ann Arbor, MI

1d•Onsite

About The Position

Weingartz is seeking a Parts and Service Specialist for their Ann Arbor, MI location. This role involves assisting customers with parts selection, service scheduling, and general inquiries through various communication channels. The specialist will create and manage parts and service orders, answer basic technical questions, and support equipment loading/unloading. A key aspect of the role is delivering exceptional customer service by following the G.R.E.A.T. Customer Service Process, ensuring prompt assistance, accuracy, and high service quality. The position also requires maintaining an organized work environment, understanding customer-facing operations to minimize loss and waste, and assisting with warehouse responsibilities like inventory organization and accuracy.

Requirements

Proficient with standard desktop software; proficiency in Microsoft Excel preferred.
Careful attention to detail, including accurate data entry and documentation.
Excellent verbal and written communication skills.
Basic mechanical and technical understanding; experience in parts or service environments preferred.
Ability to work independently with light supervision in an efficient manner.
Demonstrates commitment to customer first behavior and team collaboration
Ability to lift and/or move up to 50 pounds and follow written and verbal instructions.

Responsibilities

Assist customers with parts selection, service scheduling, and general service inquiries in person, over the phone, via email, and through text communication.
Create, process, and manage parts and service orders accurately while ensuring clear communication and customer expectations.
Answer basic technical questions and direct customers to appropriate solutions, resources, or next steps.
Safely support the loading and unloading of equipment as needed.
Deliver exceptional customer service by following the G.R.E.A.T. Customer Service Process.
Ensure customers are assisted promptly while maintaining a high level of accuracy and service quality.
Maintain a clean, organized, and efficient work environment.
Demonstrate a strong understanding of customer-facing operations and follow procedures that help minimize loss, waste, and rework.
Handle inbound, outbound, and in-store customer communications and support activities.
Assist with warehouse responsibilities including inventory organization, cleanliness, and inventory accuracy as needed.

Benefits

100% Employer-Paid Benefits: Medical, Dental, Short-Term Disability, and Basic Life Benefit
Voluntary Benefits: Vision, Long-Term Disability, Critical Illness, and Supplemental Life Insurance
401(k) Retirement Plan: 100% employer match up to 3% of employee contributions, plus a 50% match on the next 2%
Paid Time Off: Competitive PTO package plus 6 paid holidays annually
Career Growth: Long-term opportunity with advancement paths in a growing, family-oriented company
Professional Development: Environment that promotes continuous learning and career development
Tuition reimbursement
Employee referral bonus
Employee discounts
Employee Assistance Program (EAP)
Wellness Program: Employer-sponsored program offering opportunities to earn company-paid HSA contributions and prizes
Employee Engagement: Company-sponsored holiday parties, team luncheons, and employee appreciation events