Parts and Service Specialist

CN Wood•Newington, CT

7d•$24 - $28•Onsite

About The Position

The Parts Service Window is responsible for researching, selling, procuring, and providing solutions for all parts related to the Service Department, while providing outstanding customer service. The Parts Service Window assists the Service Department both in person and over the phone and helps find the correct parts for their needs.

Requirements

Good organizational and administrative skill set.
Excellent customer service skills.
Good Problem-Solving skills.
Industrial parts and equipment knowledge.
Professional telephone etiquette and communication skills.
Ability to work with Microsoft Office programs and basic navigating skills with the computer.
Multi-tasking.
Ability to work with long alpha-numeric numbers.
Candidate must possess C.N. Wood’s Core Values: We are ONE C.N. Wood. Each person and department may have their own identity, but together we are a team. We promote respect, teamwork, open communication, and cooperation across the entire organization. Our customers come first; we strive to do more than they expect. We have integrity; we play to win, but we don’t cheat. We are better than we were yesterday, but not as good as we’ll be tomorrow. Our prior self is the only competition we measure ourselves against.

Responsibilities

Providing service department support regarding parts inquiries & sales.
Ensure part requests have been approved by shop manager or shop foremen prior to ordering/ adding to work order. This applies to non-stocking parts, and part orders that arc above $5000.
Research parts needed by technicians through manufacturer manuals and by outsourcing vendors.
Ensure correct parts information before placing orders on behalf of CN Wood to eliminate potential delays.
Creating purchase orders for all service parts sales.
Processing parts orders through manufacturer portals.
Demonstrate professional and helpful sourcing techniques.
Track outstanding / backordered parts for service department.
Monitor company oil levels, this includes bulk oil and counter sales of oil.
Perform various warehouse duties
Provide and help maintain shop related tools and supplies.
Assist in maintaining battery inventory.
Code and process vendor invoices pertaining to stock and service purchase orders.
Annual inventory counts of shop related supplies or parts.
Perform any additional part related tasks as directed by Parts Manager.