Parts and Service Manager - Las Vegas Harley-Davidson

Las Vegas Harley Davidson•Las Vegas, NV

3d•Onsite

About The Position

The Parts and Service Manager at Las Vegas Harley-Davidson is responsible for leading and managing the daily operations of the Parts and Service Departments to ensure the highest level of customer satisfaction, operational efficiency, and financial performance. This role oversees the procurement, stocking, and sales of Harley-Davidson parts, as well as ensuring that service work is completed to dealership and manufacturer standards. Las Vegas Harley-Davidson is structured by using PALS.

Requirements

High School Diploma or GED required
Minimum of 3-5 years of experience in an automotive or powersports service and parts department
Proven leadership and management experience in a dealership setting.
Strong leadership, organizational, and customer service skills.
Ability to multitask and manage multiple priorities in a fast-paced environment.
Excellent communication skills, both written and verbal.
Proficient with dealership management software (DMS) and Microsoft Office Suite.
Knowledge of Harley-Davidson products, accessories, and parts.

Nice To Haves

associate or bachelor’s degree preferred
Harley-Davidson experience preferred

Responsibilities

Oversee and lead the Parts and Service teams, ensuring proper training, scheduling, and performance management.
Ensure all department staff provide exceptional customer service, ensuring customer needs are met promptly and professionally.
Monitor and manage department KPIs (key performance indicators) such as service turnaround times, part sales, and customer satisfaction ratings.
Develop and implement strategic plans to improve operational efficiency and profitability.
Manage inventory levels, including ordering, receiving, and stocking Harley-Davidson parts and accessories.
Establish and maintain relationships with suppliers and vendors to ensure timely and cost-effective procurement of parts.
Ensure accurate and timely completion of all paperwork related to parts inventory, including warranties, returns, and stock adjustments.
Supervise the service department to ensure all repairs and maintenance work is performed to manufacturer specifications and customer expectations.
Coordinate with service advisors, technicians, and customers to ensure efficient and accurate diagnosis, service, and repair of motorcycles.
Maintain a high level of organization in the service department, ensuring cleanliness, safety, and proper use of tools and equipment.
Act as a primary point of contact for customers with parts and service needs, handling escalations and resolving issues.
Proactively follow up with customers post-service to ensure satisfaction and foster long-term relationships.
Collaborate with the sales department to support vehicle deliveries and ensure all necessary parts and services are ready.
Monitor and manage department budgets, including sales targets, labor costs, and inventory costs.
Work with the dealership’s finance department to ensure proper accounting and reporting of parts and service transactions.
Analyze financial performance and provide regular reports to the General Manager on departmental performance, challenges, and areas for growth.