Parts and Service Director - Kelso, WA | Dick Hannah Dealerships

Dick Hannah Toyota • Kelso, WA

12d • Onsite

About The Position

Dick Hannah Toyota in Longview is searching for a business-minded operations leader to oversee its Parts and Service Departments. This role is a chance to operate a full-scale business unit within one of the strongest dealership groups in the region. The ideal candidate will be a leader who thinks like a business owner, capable of building and executing strategic plans, managing P&L performance, optimizing process flow, and leading a team to deliver world-class customer experiences and financial results.

Requirements

• Strong financial acumen and experience managing a P&L.
• Proven leadership in driving performance and change.
• A track record of process discipline, planning, and execution.
• Experience in operations, logistics, service, or similar industries.

Nice To Haves

• Automotive or dealership experience, particularly with Toyota.

Responsibilities

• Lead and develop Parts & Service teams (40+ employees) with a focus on accountability, customer experience, and operational excellence.
• Manage financial performance through data-driven decisions, forecasting, expense control, and continuous improvement.
• Develop and execute business plans that align with dealership and manufacturer objectives.
• Apply Lean principles and process improvement methods to maximize efficiency and customer satisfaction.
• Partner with senior leadership to drive initiatives in growth, productivity, and innovation.
• Champion the Toyota brand and uphold the Dick Hannah reputation for integrity and excellence.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account
• Flexible Spending Account
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• 401(k) plan
• Paid time off (PTO)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed