Parts and Service Coordinator

ASSOCIATED PACKAGING INCORPORATED•Memphis, TN

About The Position

Associated Packaging is looking for amazing and talented people to join their team as a Parts and Service Coordinator (PSC). The PSC is a key member of one of the nation’s fastest growing companies. The PSC will form tactical business relationships with specific sales partners and customers to ensure that the needs of both are met in a timely and efficient manner. The PSC serves as a liaison to provide product information, solutions, and excellent customer service. With a focus on accuracy and efficiency, the PSC plays a vital role in maintaining the standards that have made Associated Packaging, Inc. an industry leader for many years.

Requirements

High School Diploma (or GED or High School Equivalence Certificate) required
Knowledgeable of Microsoft Office products (Word, Excel, Outlook)
Understanding the implications of new information for both current and future problem-solving and decision-making.
Excellent written and verbal communication skills
Organized, multi-task, high-paced, team player.

Nice To Haves

Bachelor's Degree preferred
Experience working with Parts and Technical Assistance
EXPERIENCE WORKING WITH PARTS/PART NUMBERS AND TECHNICAL SERVICES PREFERRED.

Responsibilities

Answer customers' questions about products, prices, and availability.
Process customer invoices, bills of lading, and purchase orders relative to material and machinery.
Follow-up with customers and vendors regarding order confirmations, ship dates, and pricing.
Process invoices through customer portals and websites as they require.
Obtain vendor quotes and communicate pricing to customer and salesperson.
Process vendor payables.
Research and resolve billing issues.
Confirm freight rates and invoicing with freight carriers.
Assist sales team in researching and resolving customer needs.
Participate in physical inventory and cycle counts of materials and parts.
Review purchasing reports and place stock orders accordingly.
Coordinate with vendors and customers to resolve problems on damaged items.
Verify outbound orders.
Monitor market conditions, product innovations, and competitors' products, prices, and sales.
Special projects as assigned.