Parts and Maintenance Customer Service Representative

The Ascendancy Group LTD • Virginia Beach, VA

27d • Onsite

About The Position

The Ascendancy Group is seeking a Parts and Maintenance Customer Service Representative to support special operations forces (SOF) and Intelligence Community focused technical, service, and training-based solutions. The role involves managing parts issuance, processing documentation, determining serviceability of gear, and building repair-part kits and toolboxes for deploying units. The company emphasizes relationships, reputation, and trust, with a team composed of former Department of Defense or Intelligence Community members dedicated to supporting national security.

Requirements

• Must possess at least one year of SWALIS, DPAS or a similar inventory database experience.
• Must possess a valid state driver’s license.
• Must be able to operate a Personal Computer (PC) with common/standard business software programs.
• Proficiency in Microsoft Office applications to include Word, Outlook, Excel, and PowerPoint (minimum 3 years’ experience in Microsoft Office programs).
• Must be able to communicate clearly and effectively with others, both verbally and in writing.
• Must be able to enter data into multiple databases accurately.
• A SECRET security clearance is required.

Responsibilities

• Issues and records all parts issued on provided Repair Part Reports and use reports to update the SWALIS/DPAS database.
• Processes initial request, turn-in, and issue documents (DD Form 1149) of required ancillary gear to Techs and SEALS.
• Receive post-deployment turn in of all ancillary gear and determine serviceability for re-issue.
• Builds repair-part kits and toolboxes for deploying units.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed