Parts Advisor

Swickard Eugene, LLC d/b/a BMW of Eugene • Eugene, OR

10d • $18 - $22 • Onsite

About The Position

The Parts Advisor role at BMW of Eugene is a critical position within the service department. This role is responsible for accurately and efficiently filling internal parts orders for service technicians, processing retail and wholesale parts sales, and maintaining accurate records in the dealership management system (DMS). The ideal candidate will be accurate, organized, and proficient with parts lookup, ensuring technicians and service advisors receive the correct parts promptly. This position is crucial for maintaining service throughput and guest satisfaction within a technically sophisticated BMW service operation.

Requirements

• Dealership parts counter, automotive aftermarket, or comparable parts experience preferred -- BMW or European brand parts familiarity a meaningful advantage
• Accurate and fast with parts lookups -- you know how to navigate an electronic parts catalog efficiently and you verify part numbers before pulling, not after
• Proactive communicator -- when a part is backordered or superseded, the technician and advisor hear it from you immediately, not when they come looking for it
• Organized and detail-oriented -- the right part to the right bay at the right time is the standard, and inventory accuracy depends on consistent binning and documentation discipline
• Comfortable with DMS platforms or quick to learn them
• Valid driver's license with a clean driving record

Nice To Haves

• BMW or European brand parts familiarity a meaningful advantage

Responsibilities

• Fill internal parts orders for service technicians accurately and efficiently -- pulling, staging, and delivering parts to the correct bay without delay
• Process retail and wholesale parts sales -- assisting walk-in guests and wholesale accounts with parts lookup, pricing, and order fulfillment
• Look up BMW OEM part numbers using electronic parts catalogs -- identifying correct parts, supersessions, and compatible alternatives accurately
• Communicate backorders, substitutions, and availability updates proactively to technicians and service advisors -- parts delays that aren't communicated create repair delays that reach the guest
• Process parts returns, cores, and warranty parts accurately and per department procedures
• Assist with receiving, binning, and inventory organization as needed to keep the department accurate and accessible
• Maintain accurate records in the DMS throughout every transaction

Benefits

• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Career growth -- strong Parts Advisors grow into parts specialist, wholesale, and parts management roles at Swickard
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed