Parts Advisor

Fox Ford•Grand Rapids, MI

7d•Onsite

About The Position

Join Fox Ford in Grand Rapids, MI, as a Full-Time Parts Advisor and be part of a dynamic team at the forefront of the auto dealership industry. This onsite position offers the opportunity to engage directly with customers and collaborate with fellow team members who share a passion for automotive excellence. You'll thrive in a fast-paced environment that prioritizes innovation and problem-solving. Experience working at a company that embraces a customer-centric approach while maintaining an energetic culture. Your expertise will contribute to delivering superior service, and your ideas will be valued as we strive for excellence together.

Requirements

Strong communication skills to effectively engage with customers and team members
Keen attention to detail for accurately processing orders and managing inventory
Problem-solving abilities to address customer inquiries and resolve issues promptly
Solid understanding of automotive parts and their applications
Strong organizational skills
Flexibility and adaptability
Customer-centric mindset
Positive attitude and enthusiasm for teamwork

Responsibilities

Managing parts inventory
Processing orders
Ensuring timely fulfillment of customer requests
Assisting customers in identifying and selecting the right parts for their vehicles
Providing accurate product knowledge
Maintaining a well-organized parts department
Collaborating closely with service technicians and other team members to ensure spare parts are readily available for repairs
Fostering customer relationships
Addressing inquiries
Delivering exceptional service with a focus on problem-solving
Monitoring stock levels
Coordinating with suppliers
Keeping up with industry trends and new products