Gulf Coast JCB - Parts Advisor

JCB•Baton Rouge, LA

About The Position

The Parts Advisor manages parts ordering, tracking, distribution, storage, and returns. The role handles customer orders, maintains parts inventory, uses the dealer management system (DMS) for inventory and recordkeeping, and assists customers at the parts counter. The Parts Advisor supports parts needs for products, field and shop technicians, and work orders while maintaining accurate inventory and meeting dealer parts targets and KPIs. The position requires a customer-focused, adaptable, safety-conscious employee who communicates effectively, works accurately in a fast-paced environment, and takes responsibility for completing work on time. Prior parts experience is a plus; warehouse and customer service experience are preferred.

Requirements

Strong computer skills and aptitude for learning new programs.
Exceptional oral and written communication skills.
Ability to read and understand basic repair instructions, written estimates, and work orders.
Outstanding organizational and multitasking skills, with the ability to adapt to a fast-paced environment.
Personable, friendly demeanor and a strong customer-service approach with internal and external customers.

Nice To Haves

Prior parts experience is a plus.
Prior warehouse experience is preferred.
Prior customer service experience is preferred.

Responsibilities

Order parts from preferred vendors, track their arrival, distribute and store them, and promptly return damaged or unused parts.
Handle customer orders in accordance with company customer-satisfaction practices and maintain parts inventory for all supported products.
Review previous-month sales and profit performance with key stakeholders to identify opportunities to improve profitability.
Use the DMS for inventory, recordkeeping, and parts information.
Serve counter customers promptly and suggest at least one related additional item on each customer call.
Communicate customer relationship issues and complaints to the General Service Manager after gathering relevant information, and suggest a course of action.
Enter parts sales orders accurately and promptly, print and ship orders, and complete daily parts orders while assisting coworkers as needed.
Track outstanding orders, backorders, and credits, and follow up as necessary.
Process parts returns on the day they are received, check their condition, and stock them the same day.
Assist with filling parts orders for field and shop technicians.
Check in work-order parts, label and distribute them immediately, or store them in an organized manner until needed.
Analyze inventory and conduct spot checks to verify that physical inventory matches computerized records; review backorders.
Maintain a neat lobby display and counter work area in accordance with company standards.
Meet dealer parts targets and goals and maintain KPI information for tracking performance.
Inspect parts for damage, quality, and accuracy; return and reorder damaged or incorrect parts.
Comply with dealer and OSHA safety rules, guidelines, and standards.
Perform other related duties as assigned.