Parts Advisor

Sanco Equipment•Albert Lea, MN

1d•Onsite

About The Position

The Parts Advisor is responsible for accurately identifying, sourcing, and fulfilling parts for customers and internal sales and service teams. This role is critical to maintaining efficient service operations and ensuring timely, accurate parts delivery. Working closely with service, sales, and customers, the Parts Advisor drives parts sales, maintains organized and accurate inventory, and delivers a high level of customer service. Success in this role is measured by speed, accuracy, and overall customer satisfaction.

Requirements

Prior parts, equipment, or automotive experience preferred.
Strong mechanical aptitude with ability to identify parts and understand equipment systems
Experience with ERP/DMS systems and parts lookup catalogs
High attention to detail with accuracy in ordering, inventory, and data entry
Strong communication and customer service skills
Ability to multitask, stay organized, and work effectively with service and sales
Ability to lift, carry, and move parts up to 75 lbs., frequent standing, walking, bending, and reaching
Ability to work in a fast-paced environment with frequent interruptions and changing priorities
Strong attention to detail and ability to maintain accuracy under pressure
Capable of problem-solving and making sound decisions quickly
Must pass a pre-employment background check

Nice To Haves

Ability to operate forklifts or equipment preferred

Responsibilities

Assist customers (walk-in, phone, online) with parts identification, pricing, and availability
Process parts orders, quotes, and invoices accurately and efficiently
Use catalogs and systems to ensure correct parts lookup and minimize errors
Recommend related parts, attachments, and preventative maintenance items
Receive, inspect, and stock incoming parts with proper bin locations
Maintain inventory accuracy through cycle counts and organization
Pull and stage parts for service work orders and communicate with technicians
Order stock and emergency parts; track and follow up on backorders
Handle returns, cores, and warranty parts in accordance with company processes
Keep the parts department clean, organized, and operating efficiently
Maintain high data integrity in all transactions; accuracy in ordering, inventory, and invoicing is critical