Parts Advisor
Lithia & Driveway•Rockwall, TX
•Onsite
About The Position
Rockwall Kia is seeking a detail-oriented and customer-focused Parts Advisor to join our high-performing service team. This role is critical to supporting technician productivity and delivering an exceptional customer experience by efficiently sourcing, ordering, and managing automotive parts.
Requirements
- Automotive parts department experience required
- High School graduate or equivalent, 18 years or older required.
Nice To Haves
- Experience with CDK Drive or similar DMS preferred
- Kia or OEM dealership experience strongly preferred
- Strong knowledge of automotive parts and systems
- Excellent communication and customer service skills
- Highly organized with strong attention to detail
- Ability to work in a fast-paced, team-oriented environment
Responsibilities
- Assist retail and service customers with parts inquiries, orders, and availability
- Create accurate quotes, invoices, and estimates using CDK software
- Coordinate daily with service advisors and technicians to ensure timely parts fulfillment
- Order parts from vendors and track shipments to meet service timelines
- Receive, stock, and organize inventory; maintain accurate perpetual inventory controls
- Process returns, warranties, and core credits
- Maintain a clean, organized parts counter and stockroom
- Deliver a professional, customer-first experience in person, over the phone, and via email
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
