Parts Advisor
Swickard Redwood City Corporation, d/b/a Landrover Redwood City,•Redwood City, CA
•$25 - $32•Onsite
About The Position
The Parts Advisor is an essential part of keeping the Land Rover Redwood City service operation moving. This role supports technicians, serves retail customers, and ensures the right parts are in the right place at the right time. The position is with Swickard Auto Group, a hospitality company that sells and services cars, emphasizing employee experience and a culture of doing right by people. Land Rover Redwood City serves a loyal, high-net-worth guest base on the Peninsula with a service operation that upholds the brand's standards.
Requirements
- Automotive parts counter experience preferred -- candidates from inventory management, logistics, or customer service backgrounds are encouraged to apply
- Land Rover, Jaguar, or European brand parts experience a strong plus
- Accurate and detail-oriented -- parts transactions need to be right the first time
- Comfortable with parts lookup systems and DMS platforms -- or quick to learn them
- Clear, professional communicator -- whether serving a technician at the window or a retail customer on the phone
- Able to manage multiple requests simultaneously in a fast-paced service environment
- Reliable, organized, and self-directed -- you take ownership of your counter without needing constant oversight
- Valid driver's license with a clean driving record
Nice To Haves
- Strong background in customer service, inventory, or logistics and the drive to learn the automotive side
Responsibilities
- Serve retail and internal customers at the counter and by phone -- providing accurate parts information, pricing, and availability with professionalism and efficiency
- Assist service technicians and advisors with parts lookup, ordering, and timely delivery to the shop floor
- Process parts orders accurately in the DMS -- ensuring all transactions are documented and invoiced correctly
- Receive, inspect, and stock incoming parts inventory -- maintaining bin accuracy and a clean, organized warehouse
- Follow up on back-ordered and special-order parts -- communicating status updates to technicians and service advisors proactively
- Support parts returns, warranty claims, and core processing per department procedures
- Maintain accurate inventory records and assist with cycle counts
- Support additional parts department tasks as needed to keep the operation running efficiently
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- On-the-job training
- Career growth opportunities
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
