Parts Advisor
About The Position
The Parts Advisor at Subaru of Santa Monica keeps the parts department stocked, organized, and moving. This role involves serving retail and internal customers at the counter and by phone, assisting service technicians and advisors with parts lookup and ordering, receiving and inspecting incoming parts shipments, preparing and shipping outgoing parts orders, maintaining warehouse organization and inventory accuracy, and processing parts orders, returns, warranty claims, and core submissions. The position requires accuracy, efficiency, and professionalism in all interactions and tasks.
Requirements
- Able to multitask effectively -- managing counter requests, phone inquiries, and warehouse duties simultaneously.
- Physically capable of lifting 50 lbs or more -- receiving, stocking, and shipping are active parts of this role.
- Detail-oriented and accurate -- parts transactions and inventory records need to be right every time.
- Clear communicator who works effectively with technicians, advisors, and customers.
- Valid driver's license with a clean driving record.
Nice To Haves
- Automotive parts counter or dealership experience preferred.
- Shipping, receiving, or warehouse backgrounds also strongly considered.
- Reynolds & Reynolds experience preferred -- familiarity with parts lookup and order processing in R&R is a significant advantage.
- Subaru or import brand parts experience a plus.
Responsibilities
- Serve retail and internal customers at the counter and by phone, providing accurate parts information, pricing, and availability.
- Assist service technicians and advisors with parts lookup, ordering, and timely delivery.
- Receive incoming parts shipments, inspecting for accuracy and damage, checking against purchase orders, and processing inventory into the system.
- Prepare and ship outgoing parts orders, packaging, labeling, and coordinating with carriers accurately and on time.
- Maintain bin organization, warehouse cleanliness, and inventory accuracy.
- Process parts orders, returns, warranty claims, and core submissions accurately in Reynolds & Reynolds.
- Follow up on back-ordered and special-order parts, communicating proactively with technicians and service advisors on status.
- Support additional parts department duties as needed.
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- On-the-job training
- Career growth opportunities
- Employee vehicle purchase and service discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
