Parts Advisor

Lithia & Driveway•Medford, OR

8d•Onsite

About The Position

Join the team at Crater Lake Ford, where you'll play an important role in keeping our customers and service department moving. If you're organized, motivated, and enjoy helping people while building a long-term career in the automotive industry, Crater Lake Ford is the place to grow. Our dealership is committed to providing exceptional customer experiences and maintaining a strong parts department stocked with genuine Ford OEM parts to support our technicians and customers every day.

Requirements

Strong attention to detail
Technical knowledge of automotive vehicles and parts
Sense of urgency
Excellent communication
Mathematics – calculations of inventory, payments and invoices.
Acceptable driving record and a valid driver's license in your state of residence.
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Experience with dealership management systems, preferably CDK

Responsibilities

Answer telephone and greet customers in a friendly and professional manner in accordance with Incoming Telephone Call (ITC) standards.
Communicate effectively with customers and vendors via phone, in-person or email.
Maintain clean and professional appearance of counter, work area and stockroom.
Interact with Service Team to coordinate parts for vehicle repair and service.
Order parts from suppliers based on service department and customer requests.
Create accurate invoices in ADP.
Receive, unpack and store parts in appropriate storage areas so they are readily available when needed.
Check quantity and condition of goods received against invoices and purchase orders. Check number and unit cost as well as total billing for charges against proper records.
Takes inventory, maintains records of goods received and keeps perpetual inventory controls.
Receive payment or obtain credit authorization