Mercedes Parts Advisor

Schomp Automotive Group•Farmington, NM

1d•Onsite

About The Position

Mercedes-Benz of Farmington is seeking an experienced and enthusiastic Parts Advisor to join their growing team. The role focuses on delivering an excellent customer experience and building long-term customer relationships. The Parts Advisor will handle orders and requests efficiently via telephone and over-the-counter, accurately identify parts using the manufacturer's system, and promote the sale of genuine OEM parts and accessories. Responsibilities include maintaining accurate sales and inventory records, costing parts, generating goodwill through courteous customer service, and following up on special orders. The position also involves facilitating online transactions, adhering to QMS/EXCELL guidelines, maintaining cleanliness, and fostering good working relationships with colleagues.

Requirements

High School Diploma or equivalent work experience.
Strong written and oral communication skills.
Must be self-motivated and be able to work without direct supervision.
Dress appropriately and maintain professional appearance.
Must possess and maintain a valid driver license.
Must possess and maintain an acceptable Motor Vehicle Record (MVR).
Ability to drive manual transmission vehicles.

Nice To Haves

Experienced Parts Advisor

Responsibilities

Handle orders and request for information efficiently via telephone and over-the-counter customer by understanding the manufacturer’s parts system and ordering procedures.
Accurately specify and identify parts needed to meet customer requirements, so that number of parts returns due to errors is low.
Promote the sale of appropriate parts and accessories by accurately identifying the customer’s needs and promoting the benefits of using genuine OEM parts.
Maintain accurate sales and inventory records of all invoiced items.
Accurately cost out parts and accessories on counter tickets and repair orders.
Generate goodwill by greeting and serving every customer anywhere on dealership property courteously and promptly.
Listen for and answer phones in expedient manner.
Provide a high level of personal service to internal, wholesale, and retail customers by assisting them in identifying and obtaining needed parts.
Establish an ongoing support relationship with wholesale customers by answering questions and assisting them in obtaining needed parts.
Follow-up on special order items; notify the customer and technician when received.
Follow-up the sales process by issuing parts and accessories to technicians and preparing and pulling orders for delivery and will call.
Record lost sales due to unavailability of parts.
Ability to facilitate online transactions for Parts including, but not limited to Amazon and Ebay.
Adhere to QMS/EXCELL guidelines and programs.
Maintain the appearance and cleanliness of counters, displays, shelves, bins, and customer contact areas by following good housekeeping procedures.
Maintain a good working relationship with peers, Service Advisors, Technicians, Shop Foreman, and other managers to effectively, efficiently, and positively communicate ideas and information.