Parts Advisor
About The Position
We are looking for a highly motivated, enthusiastic team player to join our Abbotsford, BC Dealership as Parts Advisor. This is a Full-Time, Regular position. The company, Fraserway RV, has been a family venture since 1969, aiming to anticipate, exceed, and earn lifelong trust from customers. They are Canada's sole coast-to-coast RV sales & rentals dealership and are seeking individuals to join their growth journey. The company has been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service. Their vision is to be Canada’s #1 RV Adventure Company, inspiring individuals and families to embrace the RV lifestyle, create memories, and connect with nature. Their mission is to ensure customers' RV adventure dreams are realized through passion, expertise, and community commitment in Sales, Service, Parts, and Rentals. They give back a portion from each sale to causes that make a difference and their teams volunteer in building connections.
Requirements
- Exceptional customer service
- Mechanically inclined
- A passion for the outdoors
- Strong computer skills (Word, Excel, Outlook, etc.)
- Availability on weekends is a must.
Nice To Haves
- Retail parts and inventory experience
Responsibilities
- Adhere to the company’s Mission, Vision & Values
- Assist in retail customer purchases
- Knowledge of the location of all parts and installation techniques
- Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures and by checking parts availability
- Verify prices and enter orders into the computer
- Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and computer
- Ability to provide substituted parts information for obsolete/upgraded
- Responsible for following up on back orders by checking with other parts personnel and sources to determine the status of orders and provide answers to customers
- Establish a good relationship with distributors, dealers, service centers and consumers in order to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system
- Merchandise new parts
- Transport parts to and from service technicians to maintain technician efficiency
- Enter sale prices into the computer
- Replace price stickers when pricing changes or when stickers age
- Clean, organize and stock the till area, shelves and displays
- Make signs for weekly/monthly sales
- Stock return slips and bags
- Update received parts to correct inventory bin location and move parts to correct location upon receiving
- Discard and recycle boxes, crates, garbage, etc. to proper bins
- Empty garbage containers
- Keep and maintain all aspects of parts areas clean of dirt, debris, and clutter
- Cover shifts for coworkers’ scheduled time off and sick days
- Retrieve required information needed for parts orders
- Control shipping & receiving of all parts and accessories
- Maintain a clean and safe warehouse environment
- Writing waybills
- Return parts in a timely manner
- Inventory cycle counts per quarter/per year
- Update purchase order comments with the newest information
- Answer the phone if others are unable to attend to the call
- Any other task and activity as assigned by the Sr. Fixed Operation Manager
Benefits
- Career Growth Opportunities
- Comprehensive Healthcare Benefits Package
- Employee/Family Bursary Program
- Employer-Matched RRSP Program
- Friendly Work Environment
- Discounts on RV Purchases, Rentals, and Parts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
