Parts Advisor
About The Position
Volvo Cars of Bellevue serves a loyal, design-forward guest base in one of the Seattle metro's most affluent communities. Volvo owners care deeply about their vehicles and trust the people behind the parts counter to support a service experience that matches the brand's values -- safety, sustainability, and thoughtful craftsmanship. The Parts Advisor is an essential part of delivering on that standard. The Parts Advisor who joins this team will build real expertise on a distinctive European platform, support a team that values quality at every step, and have a clear path to grow within the Swickard organization.
Requirements
- Previous parts counter experience in a franchised dealership or automotive parts environment preferred
- Volvo or European import brand experience a strong plus -- familiarity with Volvo parts systems and OEM platforms is a significant advantage
- Accurate and detail-oriented -- parts transactions need to be right the first time
- Comfortable with parts lookup systems and DMS platforms -- or quick to learn them
- Clear, professional communicator -- whether serving a technician at the window or a retail guest on the phone
- Able to manage multiple requests simultaneously in a fast-paced service environment
- Reliable, organized, and self-directed -- you take ownership of your counter
- Valid driver's license with a clean driving record
Responsibilities
- Serve retail and internal customers at the counter and by phone -- providing accurate parts information, pricing, and availability with professionalism and efficiency
- Assist service technicians and advisors with parts lookup, ordering, and timely delivery to keep the service department productive
- Process parts orders accurately in the DMS -- ensuring all transactions are documented and invoiced correctly
- Receive, inspect, and stock incoming parts inventory -- maintaining bin accuracy and a clean, organized warehouse
- Follow up on back-ordered and special-order parts -- communicating status updates proactively to technicians and service advisors
- Support parts returns, warranty claims, and core submissions per department procedures
- Maintain inventory accuracy and assist with cycle counts
- Support additional parts department duties as needed to keep the operation running smoothly
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- On-the-job training
- Career growth
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
