Partnerships Program Manager

Lightspeed Commerce, Inc.•Montreal, QC

3d•$85,000 - $92,000•Hybrid

About The Position

We are looking for a Partnerships Program Manager to join our Global Partnerships team. This role drives partner-led growth across four International regions, focusing on the principle of 'partners as an extended salesforce'. Reporting to the Operations & Strategic Programs leader and partnering with Regional Directors, this role serves as the interface for International within the global partnerships organization. It supports International's efficiency by integrating global initiatives into International partnerships teams and operating models, with a focus on best practices specific to the International business and market nuances for each region and vertical. The role also manages key strategic programs for partnerships, such as operationalizing strategic and brand partnerships outside the regional remit, strengthening partner enablement capability for International, and supporting expansion into new geographies and verticals through partners.

Requirements

5+ years of experience in Strategic Partnerships, Operations, or Program Management
Exceptional stakeholder management/relationship building capabilities in a matrixed, global organisation with the ability to influence without direct authority
Proven track record of building and scaling programmes across multiple geographies and timezones
Strong commercial and data acumen with exposure to and/or experience in financial models, business case development, and P&Ls for partner channels
Experience managing cross-functional initiatives involving global departments such as Legal, Product and RevOps
Fluency in English as a working language is required for this position.

Nice To Haves

A strategic mindset: ability to translate high-level objectives into operational plans with clear milestones and accountability, and balance short-term tactical needs with long-term strategic goals
Program management skills: delivering key strategic programs on time, within budget, and aligned with assigned objectives
Exceptional stakeholder management: ability to build trust and alignment and influence without authority, evidenced by positive feedback from senior leaders and other key stakeholders including external partners
Proactive risk management: proactive identification and unblocking of risks before issues escalate and developing clear mitigation plans
Strong commercial and quantitative skills: comfortable working with revenue growth and partner performance and efficiency data, understanding of financial models, ROI and tradeoffs, and leveraging reporting frameworks to drive decisions
Excellent oral and written communication and group presentation skills, both internally and externally
Resourceful self-starter mentality: has a high degree of initiative and a strong sense of ownership and autonomy, comfortable with ambiguity or ‘pioneering’ something that hasn’t been done before
Ability to manage multiple complex workstreams simultaneously and prioritise effectively
Deep understanding of the retail and hospitality technology landscape, including POS, payments, and partner ecosystems
Flexibility with timezones and working with a variety of global cultures and teams
Natural brand ambassador for Lightspeed and the International business: live and breathe our guiding principles and represent our identity when working with global stakeholders and in all external interactions

Responsibilities

Program and risk management of the execution of programs led by the global partnerships team for International, such as backbook contract standardisation and re-tiering, commissions review, and rollout of the global partnerships tracker and Salesforce contract/billing automations
Operationalise key strategic distribution/referral partnerships and partner co-sell best practices to drive successful adoption and referral volume
Determine internal partnerships team enablement requirements and work with global partnerships and INTL enablement managers to develop a plan to meet these requirements, working with global teams or local structures
Build out an INTL partner enablement model for enabling our top partners per region and lead partner enablement sessions alongside partner managers and other key stakeholders
Work with Regional Directors, revenue operations and finance to execute strategic partner-led goals for each business unit in International, focused on driving new MRR contributions from top partners, driving efficiency (contributed MRR vs. operating costs) in the partnerships channel and reporting and insights for API/partner integration connections and residual revenue for INTL
Standardise rules of engagement for our partnerships team to engage with top partners e.g. periodic business review templates and cadences and supporting RDs/partner managers to build accurate pipeline management & tier management capability
Work with global partnerships/revops to ‘internationalise’ available reporting, such as splitting International into the respective business units in all reporting funnels and the partnerships tracker
Ensure INTL partner managers are maintaining standardised contracts and tiers according to global standards; auditing and managing exemptions and compliance with the respective systems and SOPs from the global team
Integrate global partnerships metrics, KPIs and activity tracking for INTL
Work with regional marketing managers to develop clear guidelines for best practice/ROI for using Marketing Development Funds (MDF)
Experiment with co-funded partner marketing spend in each region (co-marketing, shared costs with partner e.g. for events/partner summit)
Working with senior leaders to identify opportunities and market entry requirements for International to expand to new geographies through expert/reseller partners (RoAPAC & RoEMEA)
Support the development of clear business cases including country prioritisation, fiscalisation requirements, and financial viability
Work with the MD International on select local strategic partner experiments with potential to scale across the region, including for example: Telco partnerships, Big tech partnerships, and global private equity fund partnerships.
Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

Benefits

A flexible work environment that empowers you to do your best work
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities
Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families
Medical, dental, wellness, life and disability insurance
RRSP plan and match
Paid parental leave top-up
Paid time off