Program Manager, Hospital Partnerships

OneLegacy•Azusa, CA

3h•Hybrid

About The Position

At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it’s an opportunity to make a profound impact on countless lives. This is the career in medicine that you never knew existed. An exciting and rewarding profession in the field of organ and tissue donation, where you can truly save lives and make a difference every day.

Requirements

Bachelor’s degree or 2 years of Organ Procurement Organization (OPO) experience.
Compliance and regulatory experienced preferred.
OneLegacy requires employees to maintain a current California driver’s license and current vehicle insurance.
Self-starter with ability to work flexibly and in a fast-paced environment while meeting goals and expectations with limited supervision.
Interpret and analyze data while utilizing critical thinking skills to develop innovative solutions and implement process improvement initiatives.
Exceptional organizational and time management skills with attention to detail.
Proficient public speaking and presentation skills to audiences of varying sizes and professional levels.
Excellent professional written and verbal communication with ability to navigate conversations with diplomacy and tact.
Proficiency with Microsoft Office suite, electronic databases and other technologies as tools to manage priorities and responsibilities.
Readiness to learn and understand medical terminology.
Willingness to primarily work in an active clinical/hospital environment including, but not limited to, critical care and operating room.
Willingness to work in an environment where hospital staff and patient families engage in end-of-life conversations, palliative care, and terminal care.
Frequent travel within the OneLegacy designated service area.

Responsibilities

Implement and manage customized hospital organ, eye and tissue donation programs while strategizing with hospital partners to achieve Centers for Medicare and Medicaid Services (CMS) benchmarks.
Establish working relationships with physician groups to provide support services for active referrals and donors. Examples include intensivist, hospitalist, trauma, and palliative care groups.
Proactively identify educational opportunities within hospital and physician groups and conduct education to meet or exceed CMS conditions of participation.
Establish and maintain contracts with hospitals to ensure that state and federal laws, standards, regulations, governing bodies, and accrediting agencies are met.
Collaborate with hospitals to develop and implement policies, procedures and processes that maximize organ, eye and tissue donation and are compliant with federal, state, and accrediting agency requirements.
Prepare and analyze performance data and partner with hospitals to develop and implement data-driven performance improvement plans.
Develop internal OneLegacy relationships through training and interdisciplinary collaboration to address performance improvement.
Collaborate with eye and tissue bank representatives in assigned hospitals, if applicable.
Encourage hospital partner participation in organ, eye and tissue donor awareness events, community-based donation promotion activities and public education activities.
Collaborate and partner with OneLegacy Public Education and Public Relations departments in developing OneLegacy brand awareness in the community surrounding assigned hospitals.
Identify hospital/community events in which OneLegacy can participate to engage hospital staff and community members.
Support OneLegacy signature events as required.
Establish onsite and remote access to electronic medical records (EMR) between OneLegacy and the hospital.
Conduct hospital medical chart reviews to assess organ, eye and tissue donation opportunities and to identify missed or late referrals.
Support or initiate a process for the hospital’s EMR system to interface with OneLegacy’s digitalDONOR system to improve the donation process.
Function as an internal and external resource for hospital donation programs and the donation process.
Maintain a functional understanding of legal and clinical aspects of death by neurological criteria, donation after cardiac death, organ, eye and tissue recovery protocols, donor maintenance, transplantation, organ, eye and tissue allocation and preservation.
Develop resources and donation champions within hospitals to establish a system that supports an efficient donation process.
Update and maintain hospital profiles in digitalDONOR with pertinent information and resources utilized by OneLegacy operations teams to ensure successful outcomes.
Document all hospital development and improvement activities in accordance with the Association of Organ Procurement Organization (AOPO) hospital development standards and CMS regulations.
Attend staff meetings and other training programs as required.
Support the organization’s Standards of Professional Conduct as outlined in the OneLegacy Policies and Procedures and the mission, vision, and values of the organization.
Perform other duties as assigned.