Partnerships Manager

Heidi•Toronto, ON

4d•Onsite

About The Position

We’re Heidi. Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible. We're a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients. In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide. Backed by nearly $100 million in funding, we're growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health. The role EHR and PMS integrations are a core strategic lever for Heidi — driving distribution, unlocking new pipeline, and making clinicians more efficient the moment they open Heidi. Canada is a priority market for us, where these integrations have real, immediate commercial impact. As Partnerships Manager, you'll lead Heidi's work with integration and ecosystem partners across Canada, helping us scale adoption through strong commercial and technical alignment. You're commercially sharp and technically curious — someone who speaks both business and product fluently, and who knows how to turn a partnership into a pipeline and an integration into real, measurable impact.

Requirements

4+ years of experience in partnerships, channel, or commercial roles, ideally in SaaS, healthtech, or platform ecosystems
A track record of driving growth through integration or ecosystem partnerships
Strong grasp of B2B integration models, co-selling, and platform GTM strategies
Excellent stakeholder management, negotiation, and relationship-building skills
A structured, strategic approach to prioritization and execution
A collaborative mindset — you thrive at the intersection of commercial strategy, product development, and customer success

Nice To Haves

Bilingualism (English and French) would be an asset but not required
Experience in healthcare or SaaS is helpful but not required

Responsibilities

Lead Heidi's integration strategy across Canada
Build and manage strategic partnerships with leading EMR, EHR, and PMS providers to extend Heidi's reach and impact
Prioritize integrations based on market reach, readiness, and customer impact, ensuring effort aligns with commercial value
Own integration partnerships end-to-end, from technical scoping and onboarding through launch and enablement
Activate integrations through co-GTM, referral, and reseller motions that translate into pipeline and adoption
Negotiate partnership agreements that balance strategic alignment with clear commercial outcomes
Collaborate cross-functionally with Product, Engineering, and Growth to design integrations that are both technically robust and commercially scalable
Build feedback loops and performance dashboards to track partner success, revenue contribution, and customer value