Partnerships & Go-To-Market Associate

Melio • New York, NY

4d • $76,000 - $86,000 • Hybrid

About The Position

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them. Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you’re here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Requirements

• 1–2 years of experience in customer success, client servicing, partnerships, or a related field
• Strong written and verbal communication skills; comfortable presenting to internal and external stakeholders
• Highly organized with the ability to manage multiple priorities and partners simultaneously
• Experience with or willingness to quickly learn: Salesforce, Zendesk, Tableau, Redash, and AI productivity tools
• Comfortable working in a fast-paced, collaborative environment

Responsibilities

• Own day-to-day inbound case management from partner relationship managers, serving as a reliable escalation point and coordinating with internal teams to drive timely resolution of client issues end-to-end across multiple channels
• Conduct proactive check-ins and engagement activities across a portfolio of high-touch partners
• Own inbound demo requests, delivering clear and compelling product walkthroughs for partner-referred prospects
• Conduct outbound Voice of Customer calls with partner-referred clients to gather feedback, surface insights, and support retention and expansion opportunities
• Act as an extension of the partner's sales motion — supporting prospect conversations, co-selling alongside partner reps, and helping move qualified deals forward on behalf of the partner
• Partner closely with Sales, Product, Marketing, CX, and Business Development teams to coordinate launches, trainings, campaigns, and partner enablement initiatives
• Build and maintain enablement decks, one-pagers, talk tracks, sales assets, and partner-facing materials tailored to each partner's sales motion and verticals
• Support training preparation, QBR coordination, and leadership presentations
• Maintain trackers, documentation, and reporting; compile GTM insights and engagement

Benefits

• Competitive compensation packages
• Annual base salary range for this position is $76,000 - $86,000 with an additional bonus component
• Medical, Dental, and Vision: generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA
• 401K matching
• Wellness: holistic approach to wellness with a focus on providing financial, physical, emotional, social, and community support for our employees
• Time Off: competitive vacation time, sick days, holidays, parental leave
• Food perks: fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week
• Office culture: collaborative offices in New York City in a hybrid working environment. Dog friendly
• Growth and development: workshops, mentorship programs, and team building activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed