Partnership Manager

Tidio•Lac-Normand, QC

22h•Remote

About The Position

Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too! A few facts about us: Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1 We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. We currently rate at 4.7/5 in both Shopify and G2. Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! Every month, our widget is viewed by 350 million unique users, which is 4% of the global population. Currently, we hire over 150 fantastic people.

Requirements

2+ years of experience in B2B SaaS partnerships
Experience with the Shopify ecosystem
Strong outbound prospecting skills and experience sourcing new partners from scratch
Ability to run commercial discovery calls and persuasive sales presentations
Experience working against revenue targets and managing partner pipeline
Previous experience in representing the company at industry events, conferences, or fairs
Understanding of SaaS metrics (MRR, churn, LTV) and partner performance tracking

Responsibilities

Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners
Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences
Represent Tidio at industry events
Own partner onboarding and activation
Build and deepen long-term partner relationships to drive retention and growth
Track partner performance, referrals, and milestone bonuses
Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution
Coordinate with Finance to validate payouts and ensure accurate commission processing

Benefits

Remote work model with flexible hours
Base salary + commission
26 days off guaranteed in a year
Great development opportunities – company-supported courses and conferences
Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
Mental well-being program – individual therapy sessions and resources for employees
Sport & wellness benefit or its financial equivalent.
Free access to one of the most popular e-book/audiobook services
Regular social events (company-wide offsites, team events)
Budget for 1:1 English language classes