Partnership Manager (Mid/Senior)

Tidio

9d • Remote

About The Position

Tidio is a customer service platform that aligns AI and people, enabling businesses to scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. This role will focus on growing Tidio’s partner revenue by acquiring new agency and technology partners, strengthening existing relationships, and representing Tidio at key events across the region. You'll play a critical role in scaling one of our most important growth channels and have the opportunity to make a lasting impact on our European partnership strategy. You'll report to the Chief of Staff, work closely with sales, product, and marketing, and be one of the crucial specialists who decides what our partner ecosystem looks like in two years.

Requirements

• 3-4 years of experience in B2B SaaS partnerships
• Strong outbound prospecting skills and experience sourcing new partners from scratch
• Ability to run commercial discovery calls and persuasive sales presentations
• Experience working against revenue targets and managing partner pipeline
• Previous experience in representing the company at industry events, conferences, or fairs
• Understanding of SaaS metrics (MRR, churn, LTV) and partner performance tracking

Responsibilities

• Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners
• Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences
• Represent Tidio at industry events
• Own partner onboarding and activation
• Build and deepen long-term partner relationships to drive retention and growth
• Track partner performance, referrals, and milestone bonuses
• Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution
• Coordinate with Finance to validate payouts and ensure accurate commission processing

Benefits

• Remote work model with flexible hours
• 26 days off guaranteed in a year
• Great development opportunities – company-supported courses and conferences
• Individual work tools—MacBook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs!
• Mental well-being program – individual therapy sessions and resources for employees
• Sport & wellness benefit or its financial equivalent
• Free access to one of the most popular e-book/audiobook services
• Regular social events (company-wide offsites, team events)
• Budget for 1:1 English language classes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed