Partnership Implementation Specialist

Genworth Financial • New York, NY

8d • Hybrid

About The Position

About CareScout Services
Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. Our team is ferociously curious and relentless in our pursuit of a better system – and we are deeply committed to a sense of belonging for all, in all phases of life.
We’re creating a new experience for care seekers and their families, bringing together long-term care options, non-healthcare resources, education, and human support into one place. We work hard, we have fun, we care about each other, and we share the mission. If this sounds like a place where you could thrive, join us!
CareScout is a wholly owned subsidiary of Genworth Financial, Inc, a Fortune 1000 provider of products, services and solutions that help families address the financial challenges of aging.

Requirements

• 3-5 years of relevant experience in project management, client implementation, or a related role, ideally in a fast-paced or evolving environment
• Strong organizational skills, ability to break down complex processes into structured project plans, and create clarity in environments where processes are not yet fully defined
• Ability to support cross-functional relationships without direct authority, building trust and alignment across teams to move initiatives forward
• Excellent verbal and written communication skills, with ability to communicate effectively to multiple audiences
• Comfort navigating complex ecosystems with multiple stakeholders, aligning an organized approach to multiple workstreams, and identifying root causes of issues across teams, processes, and systems
• Experience supporting high-impact projects end-to-end, with a focus on execution discipline, measurable results, continuous improvement and scalable solutions
• Proficiency in core tools (Excel, PowerPoint)

Nice To Haves

• Experience with CRM systems, Monday.com, Figma and/or other project management tools is a plus

Responsibilities

• Project manage the implementation process from contracting to program launch, ensuring stakeholders are aligned and timelines are met with active support from Client Success leaders
• Act as the primary point of coordination across Affinity and Carrier teams, managing cross-functional dependencies and navigating competing priorities to keep implementations on track
• Develop a deep understanding of the implementation process and proactively identify gaps across workflows/systems
• Collaborate with Client Success leaders to deliver a positive client experience throughout the implementation process
• Work cross-functionally with Product, Marketing, Operations, Legal to ensure deliverables from various teams meet expected timelines
• Support decision making, escalating risks and blockers and making recommendations to Client Success leaders to ensure forward momentum
• Monitor progress and performance of the implementation process, communicate status updates and identified issues to the appropriate leaders
• Support Client Success leaders with detailed documentation of meetings, client-facing reporting of progress and program outcomes
• Communicate regular updates across the team to drive alignment
• Contribute to building and refining scalable implementation processes, tools, and playbooks as the partnerships function grows

Benefits

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed