Partnership Implementation Specialist

Genworth • New York, NY

5d • Hybrid

About The Position

CareScout is seeking a Partnership Implementation Specialist to join their team. The company's mission is to simplify and dignify the aging experience by bringing together long-term care options, non-healthcare resources, education, and human support. CareScout is a subsidiary of Genworth Financial, Inc. The Partnership Implementation Specialist will be responsible for driving onboarding, implementation, and program success within CareScout's growing partnerships ecosystem. This role is crucial for meeting growth goals by managing the client implementation process efficiently and effectively across various internal and external stakeholders. The specialist will act as a central point of coordination for Affinity and Carrier partnerships, balancing priorities and ensuring alignment on goals, timelines, and success metrics. The role supports the end-to-end partner implementation experience, aiming for timely launches, early adoption, engagement, and measurable success.

Requirements

• 3-5 years of relevant experience in project management, client implementation, or a related role, ideally in a fast-paced or evolving environment
• Strong organizational skills, ability to break down complex processes into structured project plans, and create clarity in environments where processes are not yet fully defined
• Ability to support cross-functional relationships without direct authority, building trust and alignment across teams to move initiatives forward
• Excellent verbal and written communication skills, with ability to communicate effectively to multiple audiences
• Comfort navigating complex ecosystems with multiple stakeholders, aligning an organized approach to multiple workstreams, and identifying root causes of issues across teams, processes, and systems
• Experience supporting high-impact projects end-to-end, with a focus on execution discipline, measurable results, continuous improvement and scalable solutions
• Proficiency in core tools (Excel, PowerPoint)

Nice To Haves

• Experience with CRM systems, Monday.com, Figma and/or other project management tools is a plus

Responsibilities

• Project manage the implementation process from contracting to program launch, ensuring stakeholders are aligned and timelines are met with active support from Client Success leaders
• Act as the primary point of coordination across Affinity and Carrier teams, managing cross-functional dependencies and navigating competing priorities to keep implementations on track
• Develop a deep understanding of the implementation process and proactively identify gaps across workflows/systems
• Collaborate with Client Success leaders to deliver a positive client experience throughout the implementation process
• Work cross-functionally with Product, Marketing, Operations, Legal to ensure deliverables from various teams meet expected timelines
• Support decision making, escalating risks and blockers and making recommendations to Client Success leaders to ensure forward momentum
• Monitor progress and performance of the implementation process, communicate status updates and identified issues to the appropriate leaders
• Support Client Success leaders with detailed documentation of meetings, client-facing reporting of progress and program outcomes
• Communicate regular updates across the team to drive alignment
• Contribute to building and refining scalable implementation processes, tools, and playbooks as the partnerships function grows

Benefits

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed