Partner Technical Support Specialist

Deluxe • Fort Worth, TX

3d • Onsite

About The Position

Partner Technical Support provides advanced support to sales agents/partners by taking inbound calls to assist them in downloading and/or troubleshooting credit card equipment, VAR setups, serve business customers, install and maintain systems and products, keeps records, and comply with regulations.

Requirements

• High School diploma or GED
• 2 years of related experience
• Must be 18 years of age or older

Nice To Haves

• Associate's degree

Responsibilities

• Support Sales agents by taking inbound calls to assist them in downloading and troubleshooting credit card equipment
• Provide superior level of technical assistance with immediate resolution if possible
• Log all calls in the merchant systems
• Assist with deployment escalations
• Provides reliable and accurate education and/or training to partners about products and services
• Stay up to date with the latest POS equipment and applications
• Assists in projects as needed

Benefits

• Flexible time off
• volunteer time off
• paid maternity/paternity leave
• tuition reimbursement
• pet bereavement
• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED