Partner Technical Consultant

Adobe•San Jose, CA

1d•Remote

About The Position

Serve as the primary technical point of contact for channel partners integrating with VIPMP APIs, fielding questions across sandbox and production environments. Execute and troubleshoot API calls using Postman (or equivalent tooling) to replicate partner issues, perform first-level triage, and unblock integrations quickly. Own the partner integration lifecycle end-to-end—from initial API onboarding through go-live—ensuring each partner achieves a seamless, high-quality integration. Create and maintain updated roadmaps, technical runbooks, FAQs, demo videos & reels, and integration guides that reduce time-to-value for new and existing partners. Help drive AI powered tools with partners to increase speed to adopt APIs and drive Adobe strategy. Train regional VIPMP rep or digital rep.

Requirements

Experience with API integration support and troubleshooting.
Proficiency in using tools like Postman for API calls and debugging.
Understanding of the full integration lifecycle from onboarding to go-live.
Ability to create technical documentation (roadmaps, runbooks, FAQs, guides).
Experience in training or enabling technical teams or partners.
Strong communication skills to translate technical concepts for different audiences.
Ability to monitor integration health and identify trends.
Experience in translating field observations into product requirements.
Familiarity with tracking and reporting on adoption metrics.
Experience collaborating with Product, Engineering, and Sales teams.
Ability to participate in design-level discussions.
Experience driving feature adoption and educating on new capabilities.
Experience identifying automation and tooling opportunities.
Experience contributing to health scoring frameworks.

Nice To Haves

Experience with AI-powered tools in relation to API adoption.
Familiarity with Adobe's VIPMP APIs.
Experience in a partner-facing technical role.

Responsibilities

Serve as the primary technical point of contact for channel partners integrating with VIPMP APIs, fielding questions across sandbox and production environments.
Execute and troubleshoot API calls using Postman (or equivalent tooling) to replicate partner issues, perform first-level triage, and unblock integrations quickly.
Own the partner integration lifecycle end-to-end—from initial API onboarding through go-live—ensuring each partner achieves a seamless, high-quality integration.
Create and maintain updated roadmaps, technical runbooks, FAQs, demo videos & reels, and integration guides that reduce time-to-value for new and existing partners.
Help drive AI powered tools with partners to increase speed to adopt APIs and drive Adobe strategy.
Train regional VIPMP rep or digital rep.
Act as Adobe’s eyes and ears in the partner ecosystem: monitor integration health, surface recurring issues, and identify emerging needs before they become blockers.
Translate field observations into actionable requirements and feature requests for the Product and Engineering teams, helping shape the VIPMP roadmap.
Track and report on partner adoption metrics, integration velocity, and issue trends to inform leadership decision-making.
Bridge Product, Engineering, and Sales by translating technical constraints into business language and vice versa.
Support the Head of Global VIP Marketplace in preparing for partner events, executive briefings, and cross-regional alignment sessions.
Collaborate with Program Managers on partner enablement materials, training content, and communication rollouts to ensure technical accuracy.
Participate in design-level discussions for key initiatives (e.g., Flex Promo, Mid-Term Upgrades, HVD Migration, High Growth) to represent the partner integration perspective.
Drive API feature adoption across the channel by proactively educating partners on new capabilities and best practices.
Identify automation and tooling opportunities to reduce manual triage and accelerate partner onboarding at scale.
Contribute to a partner health scoring framework that prioritizes intervention for at-risk integrations.