Partner Support Lead

Asher Health•Plano, TX

8d•$60,000 - $72,000•Hybrid

About The Position

The Partner Support Lead will own and manage day-to-day support operations for provider partners, ensuring timely issue resolution, smooth onboarding experiences, and operational excellence across partner accounts. This role requires someone who thrives in fast-paced environments, communicates clearly, solves problems independently, and collaborates effectively across Operations, Fulfillment, Compliance, and Customer Support teams. The ideal candidate is detail-oriented, highly responsive, operationally minded, and passionate about delivering exceptional partner experiences. This is a hybrid/in-person role based in the Plano/Richardson area and will require regular in-office collaboration (4:1 model)

Requirements

3+ years of experience in Partner Support, Account Management, Operations, Customer Success, or related roles
Strong communication and relationship management skills
Excellent problem-solving and organizational abilities
Ability to manage multiple priorities in a fast-paced environment
Experience working with CRM/support systems and operational tools
High attention to detail and accountability
Comfortable working in a collaborative hybrid/in-office environment

Nice To Haves

Experience supporting healthcare providers, medical practices, or healthcare operations
Familiarity with SaaS platforms or healthcare technology environments
Experience with Zendesk, Go High Level, Intercom, HubSpot, Slack, Notion, or similar tools
Startup or high-growth company experience

Responsibilities

Serve as a primary point of contact for provider partners and practice administrators
Build strong relationships with partner clinics and maintain proactive communication
Ensure partners receive timely support and issue resolution
Escalate urgent operational issues appropriately and drive follow-through
Troubleshoot partner account issues, login/access concerns, employee permissions, and operational workflows
Coordinate internally with Operations, IT/Tech, Compliance, and Fulfillment teams
Monitor support queues and ensure SLAs are consistently met
Maintain accurate partner records and documentation
Assist with onboarding new provider partners and staff
Guide partners through platform setup and operational workflows
Support account configuration updates and partner training
Ensure smooth transitions during account changes or escalations
Identify recurring partner pain points and recommend workflow improvements
Help document SOPs, internal playbooks, and escalation processes
Contribute to improving support systems and operational efficiency
Work closely with leadership and internal stakeholders to resolve partner-impacting issues
Communicate clearly across departments regarding partner needs and escalations
Help ensure a consistent and high-quality partner experience