Partner Support Specialist

ADP•Schaumburg, IL

1d•Hybrid

About The Position

As a Partner Support Specialist, your #1 goal is to help partners with mutual ADP clients with 50 - 999 employees. You will serve as a front-line resource for resolving partner challenges, including issue resolution, answering questions, and guiding users through ADP technology solutions. In this role, you are a key driver of client satisfaction and service excellence, representing ADP’s trusted reputation in every interaction. This position requires a strong balance of partner support, compliance, case management, and cross-functional collaboration. Success in this role comes from clear communication, accountability, and a commitment to delivering consistent, high-quality service.

Requirements

3–5 years of experience in client service, customer support, or systems integration
Ability to work additional hours during peak seasons, as needed
Strong communication skills with the ability to simplify complex information
A relationship-driven approach that builds trust and confidence
Comfort in a fast-paced, performance-driven environment
Excellent organization, follow-through, and attention to detail
A proactive, solution-oriented mindset

Nice To Haves

A college degree is preferred but not required
Relevant professional experience outlined above
Military experience — we value the discipline, dedication, and problem-solving capabilities Veterans bring and encourage you to apply

Responsibilities

Managing inbound calls and handling partner inquiries
Documenting and managing cases from intake through resolution
Providing timely and consistent follow-up to ensure successful outcomes
Supporting implementation of partner technology solutions
Delivering high-level walkthroughs and demonstrations of ADP platforms
Be a Trusted Advisor & Problem Solver: Leverage your expertise to resolve time-sensitive challenges by taking a broad, solution-oriented approach. Proactively seek answers and drive positive outcomes for partners.
Build Strong Relationships: Engage with partners via phone, email, and chat to build trust and exceed expectations. Demonstrate professionalism and uphold ADP’s core value: Integrity is Everything.
Educate & Recommend: Translate product knowledge into meaningful guidance, helping partners maximize the value of ADP solutions. Share partner feedback and insights to enhance training, processes, and best practices.
Stay Organized & Efficient: Manage a structured daily schedule in a metric-driven environment, balancing call volume, casework, and follow-up. Adapt to increased demand during peak periods.