Partner Success Specialist
About The Position
LifeStation helps protect and support individuals across the United States through solutions designed to promote safety, independence, and peace of mind. Our partners rely on us to deliver dependable service, responsive support, and a seamless experience for the members and communities they serve. If you are passionate about helping others, building strong partner relationships, and improving the client experience in healthcare and community-based programs, we would love to hear from you. LifeStation is seeking a Remote Partner Success Specialist to support and grow relationships with healthcare, Medicaid, managed care, and community-based partners. This role is ideal for someone who has experience working with care managers, case management teams, provider networks, or health plan partners and understands the importance of responsive, compassionate, and detail-oriented client support. As a Partner Success Specialist, you will serve as a key point of contact for LifeStation’s partners, helping them deliver exceptional service to their members. You will work closely with internal Account Management, Client Operations, Claims, Customer Service, and support teams to ensure partner needs are addressed quickly, accurately, and thoughtfully. This is a great opportunity for someone who is passionate about helping others, building trusted relationships, solving problems, and supporting programs that improve safety, independence, and quality of life for individuals across the country.
Requirements
- 3+ years of experience in customer service, client success, account management, healthcare operations, care coordination, or a related field
- Strong verbal and written communication skills
- Ability to build and maintain meaningful relationships with clients, partners, and internal teams
- Strong problem-solving skills and comfort managing escalations
- Highly organized, detail-oriented, and able to manage multiple priorities
- Comfortable working in a fast-paced, dynamic environment
- Collaborative team player with a genuine desire to help others
- Ability to understand client workflows, identify needs, and coordinate solutions across teams
- Bachelor’s degree preferred
Nice To Haves
- Experience supporting Medicaid, Medicare Advantage, managed care, LTSS, HCBS, waiver, aging, disability, or community-based care programs
- Familiarity with care management workflows, provider portals, service authorizations, member support, or healthcare reporting
- Experience working with health plans, government programs, provider organizations, or community-based partners
- Prior experience supporting complex healthcare populations, older adults, individuals with disabilities, or caregivers
- Experience with CRM systems, partner portals, reporting tools, client documentation, or support ticketing systems
Responsibilities
- Serve as a primary point of contact for assigned healthcare, managed care, Medicaid, LTSS, HCBS, and community-based partners
- Build strong, trusted relationships with client contacts, including care managers, case managers, care coordinators, provider relations teams, and program leaders
- Support partners in their goal of delivering exceptional care and service to their members
- Communicate directly with clients through email, phone, and virtual meetings
- Coordinate with internal teams to resolve client questions, service issues, claims-related inquiries, and operational escalations
- Monitor and review client escalations to ensure timely resolution and identify recurring trends or process improvement opportunities
- Assist with new partner onboarding, helping clients understand LifeStation processes, reporting, workflows, and support channels
- Provide timely data, reports, and account insights to help clients measure program success
- Partner with Account Management and Client Operations to support client satisfaction, retention, and growth
- Maintain accurate documentation of client communications, issues, follow-ups, and resolutions
- Bring a service-oriented mindset to every client interaction
Benefits
- Opportunity to grow with an experienced and collaborative team
- Entrepreneurial work environment with the freedom to get things done
- High-visibility role with opportunities for career growth
- Meaningful work supporting safety, independence, and quality of life
- Excellent location close to highways and public transportation
- Comprehensive insurance coverage
- 401(k) retirement savings plan with employer match
- Company-paid life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
