Director, Partner Success

Blizzard Entertainment • Irvine, CA

1d • $157,410 - $291,250

About The Position

Blizzard Entertainment is seeking a Director, Partner Success to lead a team responsible for the integration between Blizzard's game teams and the Battle.net platform. This team, composed of elite technical program managers, partners with game and Battle.net teams to launch PC, console, and mobile content across the Battle.net ecosystem. The role involves owning the end-to-end relationship and integration journey for successful launches, acting as the primary point of contact for game teams, recommending platform features, and guiding releases from intake through launch. The Director will set the standard for how game teams experience Battle.net and will collaborate closely with Solutions Architects (SAS) in Platform Integrations, who provide engineering support and technical execution.

Requirements

• 10+ years of technical program management, partner management, or operations experience, including significant experience leading and growing teams.
• Demonstrated success owning complex, cross-functional programs from intake through delivery in a fast-paced, high-stakes environment.
• Experience partnering with engineering and technical teams; sufficient technical fluency to collaborate effectively with engineers and represent integration considerations to game teams.
• A track record of building and managing strong relationships with senior stakeholders and partner teams.
• Strong understanding of release management and launch operations for software, games, or live-service products.
• Excellent communication skills, with the ability to translate between technical and non-technical audiences and to influence without authority.
• Proven ability to establish process and structure (intake, prioritization, roadmaps, and reporting) that scale across many partners.
• Comfort with ambiguity and a bias toward action; able to make sound decisions with incomplete information.
• Experience managing competing priorities across multiple concurrent launches or initiatives.
• Passion for games and for delivering great experiences to players.

Nice To Haves

• Experience in the games industry or with live-service platforms.
• Familiarity with platform integration concepts, developer/partner ecosystems, or studio-to-platform technical workflows.

Responsibilities

• Build and Lead a Healthy & Effective Team: Lead, mentor, and grow a small team of Partner Success Managers. Recruit and retain top talent, set clear goals, coach toward growth, and cultivate an inclusive environment.
• Own Senior Partner & Stakeholder Relationships: Serve as the senior point of contact for Blizzard game team and Battle.net leadership. Build executive trust, set the tone for how the platform partners with game teams, and step in on the highest-stakes or most sensitive partner situations.
• Set Integration Direction with Solutions Architects: Partner with Solutions Architect leadership to define how integrations are scoped, prioritized, and delivered. Align the two functions, resolve cross-team blockers, and hold overall accountability for healthy, durable integrations.
• Shape Release Roadmaps & Platform Strategy: Maintain a forward-looking, portfolio-level view of release roadmaps for game team and platform leadership. Use the insight your team gathers from owning game team relationships to inform platform feature and integration strategy.
• Ambassador for the Platform: Represent the Battle.net platform to the game teams, and represent their needs back to the platform. Advocate for solutions that serve players, game teams, and the long-term health of the ecosystem.
• Manage Organizational Complexity: Navigate competing priorities, ambiguity, and many simultaneous launches across the portfolio. Bring structure and clarity to the team and its partners where others see chaos.
• Drive Change & Develop Work Systems: Identify gaps in how the team and its partners operate, and build the processes, tools, and systems that scale. Lead change thoughtfully and bring others along.
• Nurture a Healthy Development Environment: Champion the practices, communication, and culture that allow game teams and the platform to collaborate effectively and ship with confidence.
• Own Day-to-Day Game Partner Relationships: Serve as the primary point of contact for assigned game teams. Build trust, understand each team's goals and constraints, and ensure Battle.net consistently shows up as a reliable, value-adding partner.
• Shepherd Game Team Requests Through Development: Champion game team requests by pushing them through the platform intake process, then shepherd each request through development. Track dependencies, manage progress, and report back to game teams so they always know where their requests stand.
• Plan and Execute Partner Initiatives: Apply traditional technical program management craft to plan and execute the initiatives driven by partner requests. Define schedules, milestones, dependencies, and risks, and drive cross-functional execution from kickoff through delivery.
• Plan Integrations with Solutions Architects: Partner directly with the Solutions Architects to ensure integrations are scoped, recommend platform features and integration paths, and plan deprecations for assigned game teams.
• Drive Game Launch Release Management: Manage release management across alphas, announcements, betas, and global launches. Own launch punchlists, readiness checks, and cross-team dependencies to a high bar of operational excellence.

Benefits

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance
• 401(k) with Company match, tuition reimbursement, charitable donation matching
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others
• Relocation assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed